Planning and Customer Support Executive

Responsibilities & Authorities

· Sales order Management

· Customer Open Order Report

· First point of contact for customer

· Shop Floor Order Management

· OTD monitoring & recovery Plans

· Inventory & WIP level

· Owner for Product Production & Shipment Schedule

· Clearly communicate Work-In-Progress (WIP) and deliver status using verbal and written methods; maintain an updated delivery dates on a spreadsheet to ensure delivery date and assist to determine need capacity changes to meet customer demands.

· Meet production planning financial objective by coordinating to manage assembly of cost control, statistical data for SFO (shop floor order) closure, analyze variances and initiate correction action.

· Maintain production capacity by determining, monitoring and updating production priorities, developing and evaluating staff to ensure the efficient operation of function.

· SFO priority with Production and drive Supply Chain for parts to support spares OTD (On-Time-Delivery) to lead time.

· Work with Production on any issues to support OTD to lead time

· Participate in ECO implementation to ensure minimum exposure & production line interruption

· Monitor production flow, communicate delivery status and expedite material process or WIP to ensure on-time delivery.

Knowledge, Skills & Abilities

· ERP & Microsoft Applications

· Fundamentals of MRP

· Demonstrate strong interpersonal, communication and presentation skills.

· Strong analytical and problem-solving skills and meticulous.

· Possess good project background and technical knowledge.

· Mature, proactive, resourceful and hands-on with good initiative.

· Independent worker who is able to work well with minimal supervision.

· Attention to detail, commitment to quality and a sense of urgency.

· Aggressive, with good attitude and ability to make strategic decisions.

Experience and Education
· Minimum 5 years of relevant experience in a manufacturing environment
· Minimum 3 years of relevant experience in customer support role
· Bachelor's degree in Engineering / Manufacturing/ Business Administration OR relevant.