RESTAURANT CAPTAIN

Roles & Responsibilities

Restaurant Captains will be hired to provide the core service of the restaurant’s product. These individuals are responsible for delivering the guests’ experience on a day-to-day basis.

DUTIES & RESPONSIBILITIES

Duties

• Provide friendly, excellent and professional service to all guests.

• Responsible for handling food and beverage orders and serving guests.

• Assist fellow Team Members to perform preparation and setting up in the restaurants for service.

• Check that all amenities and utensils are properly stocked and inspected.

• Assist guests on their respective requests and deliver based on their ability.

• Possess knowledge to upsell, well-versed in all aspects of the menu.

• Support Restaurant Manager in achieving all goals and Key Performance Objective.

Responsibilities:

• Ability to upsell, promote and ensure that the guest is enjoying their dining experience.

• Ability to charm guests with his/her knowledge of the food & beverage products in a friendly and approachable manner.

• Ability to explain the food menu in terms of preparation methods, ingredients used, portion size and presentation.

• General knowledge about food allergies, dietary restriction, common brand of beverages to ensure smooth recommendation to gusts.

• Ability to read the different types of guests and dining clientele.

• Ability to mold his/her service output to suit the type of clientele that he/she is serving at the table.

• Maintain the utmost cleanliness and hygiene standards in the restaurant.

Skills, Qualifications & Experience

• Hardworking, motivated, serious, team player and passionate about food, beverage and service

• Possess a well-groomed, clean and professional appearance

• Prior exposure to leadership training programs preferred, a combination of practical experience and education will be considered as an alternative