Sales Administrator

Job Summary: We are seeking an highly motivated, and detail-oriented Sales and Office Administrator to support our operations. This role involves managing day-to-day office functions, managing customer inquiries, processing orders, and ensuring smooth administrative processes.

Key Responsibilities:

• Assist in daily operations and e-commerce fulfillment.
• Facilitate the order process from start to end (Order processing, invoicing, and completion)
• Respond to customer inquiries, providing timely and accurate information
• Assist customers with order placements, modifications, and cancellations.
• Communicate customer feedback, update databases and customer records
• Communicate with drivers and resolve missed/unfulfilled deliveries.
• Monitor and address issues related to order fulfillment and shipping.
• Experience in ERP systems such as processing invoices, e.g. AR/AP, will be an advantage.
• Creating the drinks list for the Warehouse Team to pick the drinks. (strong typing skills)
• Liaise with the Warehouse Team on stock inventory when necessary.
• Execute general administrative duties, filing, and scanning daily basis.
• Provide administrative support to office and team as required in a timely, proactive, and diligent manner.

Requirements:

• Diploma/Degree in Business Administration, Marketing, or related field.
• Minimum 1-2 years of experience in sales admin or e-commerce environment.
• Proficient in Microsoft Office, Google Sheets, and familiarity with e-commerce platforms.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Positive attitude and willingness to learn.