Are you a proactive, people-oriented professional with a passion for sports, education, and delivering excellent customer experiences? Swimwerks is seeking a Sales & Operations Executive to manage student enrolments, coordinate swim class operations, and ensure smooth, high-quality service for our students and their families.
Key Responsibilities
Sales & Customer Registration
- Respond to enquiries via phone, email, and WhatsApp from prospective students and parents.
- Provide detailed information about swim programmes, pricing, schedules, and instructors.
- Follow up with leads and convert them into confirmed enrolments.
- Process registration forms and maintain accurate student records.
- Coordinate with the accounts department to issue invoices, receipts, and relevant documents.
- Upsell additional programmes, packages, or merchandise where applicable.
Operations & Class Management
- Coordinate class schedules, venues, and instructors to ensure operational efficiency.
- Track student attendance and manage parent feedback and special requests.
- Liaise with instructors on class updates, student progress, and any issues.
- Ensure class efficiency and optimize resource use.
Customer Service & Communication
- Act as the primary point of contact for students and parents for all class-related matters.
- Address and resolve feedback or concerns promptly and professionally.
- Send timely updates and reminders about schedules, changes, and upcoming events.
Administrative Duties
- Maintain organized records of enrolments, schedules, payments, and customer information.
- Prepare reports on enrolment trends, class performance, and customer satisfaction.
Requirements
- Diploma or equivalent qualification in Business Administration, Sports Management, or a related field.
- 1–2 years of experience in sales or operations; experience in education or sports is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Able to work 5.5 days per week, including one weekend day.