SALES&MARKETING STAFF CUM CUSTOMER CARE OFFICER

Roles and Responsibilities:

• Engage in proactive customer service, ensuring information is accessible and responsive to client needs.
• Persistently pursue sales goals, overcoming challenges and adapting to market fluctuations.
• Demonstrate products/services, tailoring presentations to client requirements and management directives.
• Coordinate and manage appointments, meetings, and follow-up communications with clients.
• Conduct in-depth product research and share knowledge with team members, enhancing collective expertise.
• Develop strategies to penetrate new market segments, analyzing customer profiles and needs.
• Formulate customer retention plans, leveraging warranties or guarantees where applicable.
• Analyze target market and competition, crafting strategic engagement plans.
• Train sales team members, sharing best practices in sales techniques and product knowledge.
• Ensure team sales quotas are met within set timeframes, exhibiting superior time management.

Requirements:

• Excellent communication skills, both written and verbal.
• Proficiency in mathematics and understanding of basic financial principles.
• Deep product knowledge and creative approach to sales and marketing.
• Demonstrated experience in a similar role.
• Basic computer literacy, including Microsoft Office suite.
• Ability to analyze target markets and conduct competitive research.
• Persistent and flexible approach to challenges.
• Preferred: Experience with database management and familiarity with accounting or business software.