Senior Customer Service

Senior Customer Service Representative is responsible for providing high-level customer support and guidance, resolving complex issues, and serving as a mentor to junior team members in adopting best practices for operational excellence.

• Perform F&B factory general administrative duties.
• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.
• Support operational improvements and customer satisfaction goals.
• Actively monitor orders and inform customers when delivery schedule
  changes.
• Maintain proper documents and filing.
• Data entry and documentation duties
• Answering phone call
• Other ad-hoc duties assigned by supervisor.
• Ability to communicate with customer.

Requirements:

• Based on business needs and working schedule. (Weekend or holiday shifts is required)
• Able to commence work on short notice
• Good team player
• Must be self-motivated, proactive, independent and possess good communication skills
• Computer literate, Excel, and Word proficient
• IT savvy as well and decently knowledge around IT software as well as hardware
• Able to commit to overtime when required.
• Possess at least 1 years of experience within the administrative function.
• Must be effectively bilingual, both spoken and written English and Mandarin to effectively communicate with Mandarin-speaking clients.