We are seeking an experienced Senior HR Operations Specialist to join our HR Shared Services Centre. This role plays a critical part in driving payroll transformation, ensuring operational excellence, and delivering accurate and compliant HR services. The ideal candidate is hands-on, detail-oriented, and proactive, with strong payroll expertise and a continuous improvement mindset.
Key Responsibilities
- Lead and coordinate with internal and external
stakeholders to drive and implement a new payroll system, ensuring data accuracy and system readiness prior to go-live
- Oversee end-to-end attendance and payroll processes,
ensuring timely and accurate salary computation
- Troubleshoot and resolve payroll and attendance-related
issues, including discrepancies and system challenges
- Act as a hands-on payroll subject matter expert,
supporting day-to-day payroll operations when required
- Ensure payroll operations comply with Singapore MOM
regulations, staying updated on legislative and statutory changes
- Manage and improve HR Shared Services processes to
enhance efficiency, accuracy, and service delivery,
- Establish, monitor, and continuously improve HR
Shared Services SLAs
- Support annual statutory reporting and labour market
Surveys, including IRAS submissions and IR21 tax clearance
processes
- Collaborate closely with HRBP’s, Finance, IT, and
external vendors to ensure seamless payroll and HR operations
- Support audits and internal controls related to payroll
and HR operations
Requirements
- Degree or Diploma in Human Resources, Business Administration, or a related field
- Minimum 5–7 years of HR operations or payroll experience, preferably in a shared services environment
- Strong working knowledge of Singapore payroll, MOM regulations, and statutory requirements
- Hands-on experience with SAP SuccessFactors and SAP ECP (Employee Central Payroll)
- Solid experience in payroll system implementation or enhancement projects
- Proven experience managing IRAS annual submissions and IR21 tax clearance
- Strong analytical and problem-solving skills, with a continuous improvement mindset
- Ability to work independently, manage multiple priorities, and collaborate across teams
- High level of accuracy, confidentiality, and attention to detail
Preferred Attributes
- Experience in setting up or transforming HR Shared
Services operations
- Strong stakeholder management and communication skills
- Comfortable working in a fast-paced and evolving
environment