Tailor Coordinator & Sales/Business Development Executive

Key Responsibilities:

Client Consultation & Sales

• Conduct in-store and on-site consultations for clients interested in bespoke suits and garments.
• Recommend styles, fabrics, and tailoring options based on client preferences and needs.
• Take accurate body measurements and ensure measurement records are detailed and organized.
• Upsell or cross-sell accessories or complementary services where appropriate.

Tailoring Coordination

• Coordinate all Singapore-based orders with the Vietnam team (tailor coordinator and production partners).
• Ensure measurements, fabric selections, and custom requests are clearly documented and communicated.
• Monitor the production timeline and proactively follow up to avoid delays.
• Schedule and manage client fittings, final checks, and order collections.

Fitting & Quality Control

• Assist clients during fitting sessions and record any alteration requirements.
• Ensure quality standards are met before client delivery or final collection.
• Collaborate with the Vietnam team to make timely adjustments when needed.

Appointment Management

• Manage scheduling of appointments and follow-up communications with clients..
• Maintain accurate client records, preferences, and measurements for future reference.
• Business Development
• Promote the brand’s bespoke tailoring services via social media, events, partnerships, or corporate outreach.
• Develop and execute initiatives to drive leads and generate new business opportunities.
• Represent the brand at pop-ups, trunk shows, or corporate fittings when required.
• Assist in planning and executing marketing campaigns, including fabric promotions and seasonal collections.

Admin & Reporting

• Maintain records of orders, fittings, alterations, and client communications.
• Prepare sales reports and customer feedback for management review.
• Track KPIs such as appointment-to-sale conversion rates, repeat clients, and average order value