Shop Reviews

Two points of feedback from me today, October 12, 2024: I ordered a burger. This is the first time I've been served a cup of warm water to go with my fish burger – a definite plus point. The staff never asked if I had the McDonald's app to collect points. Never, and hence I always forget to collect points at this branch. This is a minus point.

I have to acknowledge that 8 out of 10 times, the service and staff here get the job done well. However, my order today, April 13th, really left me disappointed. I ordered through the mobile app for breakfast at around 10:30 AM. When I went to collect my order, they said they ran out of hash browns! Weekend breakfast is until 12:00 PM, and it's not even close to that time, and they have already run out of hash browns?! This is a gross oversight by the management team. I don't know whether to blame the manager or whoever supplies them, but surely you must have a surplus for an item as popular as your hash browns, especially on a Sunday when more people are ordering. I am severely disappointed. You guys need to do better.

Orders always take a very long time to prepare, whether the restaurant is crowded or not. Not only that, but each time I get takeout from this outlet, there's always a mistake. I ordered through the mobile app, did some shopping at NTUC, and when I returned, the food wasn't ready. So I had to walk around and come back later for my order. I ordered a McGriddles Stack, which was meant to come with two sausages and bacon, but what I received was a normal McGriddle with only sausage. The Milo was even more diluted, and I ordered it without ice because it's always diluted. And it wasn't the first time my order has been packed wrongly. Especially when you're hungry, you can't walk all the way back to change it. Nor do you have the time to unpack everything in front of them to check the order. It makes no sense that these staff members are getting paid to pack our orders. I hope that every staff member can double-check before handing over the order. I don't mind waiting; I just want my order to be correct.

I waited nearly 45 minutes for my food at Canberra McDonald’s, which is unacceptable for a fast-food restaurant. The workers, despite being overwhelmed, were professional and hardworking. I even witnessed a staff member being shouted at, which was heartbreaking to see. The real issue here lies with the management. It’s clear they’ve failed to address the inefficiencies, leaving the staff to bear the brunt of customer frustration. Shame on the management for not stepping up to fix this and for letting their workers take the fall. Shame on you guys.

Ordered hot Milo for take away. I live just 2 minutes away from the location. While at home, I opened it and found that instead of Milo, I got coffee with milk. My black coffee was only half a cup, and both were not even hot or warm. Disappointed.

The most frustrating experience ever in a fast food restaurant. We waited 35 minutes for our meal to come. Orders placed later than ours were all served, and numbers jumped from 24xx to 26xx. When we went to check on our order, the waitress was quite impatient. After asking a third time, she told us it would be another 15 minutes. When we asked which specific item was taking so long, she went back and returned with our order in one minute. I wonder why they didn't admit to the disorganized service and oversight.

Hi Nadia and team, My child had a wonderful experience during their recent birthday party at your establishment. The event was nothing short of extraordinary, and I want to commend your team for their exceptional service. First and foremost, the prompt and efficient service in serving the food was truly commendable. It ensured that all the kids had a great time without any delays. The quality of the food was excellent, and everyone enjoyed the meal. What made the day even more special was the clean and inviting atmosphere at your venue. It provided a safe and hygienic environment for the kids to enjoy. The proximity of the playground added to the excitement, allowing the children to have even more fun. I must share that when I was a child, hosting a birthday party at McDonald’s was a dream beyond our means. Now, as a parent, I am thrilled to be able to provide my child with the opportunity to create cherished memories at McDonald’s. Your affordable and delightful party packages have made it possible for us to give our child the childhood experiences we always wished for. McDonald’s holds a special place in our hearts, and your commitment to creating a memorable birthday celebration for our child has deepened our appreciation for your brand. Thank you for helping us make our child’s day truly special and for enabling us to create lasting memories of joy and laughter. With warm regards and immense gratitude, Father of child on 7/10 (3:30 PM slot)

I waited 35 minutes for my takeout order during the dinner period. With the increase in the number of residents and families in Canberra, this branch has been struggling to cope with the surge in demand and order volume. This is by no fault of the staff, as it was clear that they were highly professional in their service but were simply overwhelmed. I would highly encourage McDonald's SG HQ to review the capacity of this branch and to increase its ability to cater to the rising number of orders.

Kudos to Nadiah and Team! I wanted to take a moment to express my deepest appreciation for the exceptional service you provided during my child’s recent birthday party at McDonald’s Canberra Plaza. From start to finish, your dedication and professionalism made the event a resounding success. Right from the initial booking process, you were incredibly prompt and accommodating, making the venue selection effortless. Your reputation for hosting fantastic kids’ parties certainly preceded you, and I’m delighted to say that you exceeded our high expectations. Throughout the event, your team demonstrated exceptional teamwork and efficiency. The food was served punctually to the children, and the quality was top-notch. The magician was a hit, thanks to your willingness to accommodate our specific requests, making the day truly special. Moreover, the venue was impeccably clean upon our arrival, creating a welcoming and hygienic environment for our celebration. In sum, you and your team at McDonald’s Canberra Plaza went above and beyond to ensure that our child’s party was a memorable and joyful experience for everyone involved. Your commitment to excellence is truly commendable, and I can’t thank you enough for making our celebration an absolute delight. With heartfelt gratitude, V

Was served by Ms. Nadia. She was friendly and patient with my child. She listened and tried her best to fulfill our food order request. Thank you, Ms. Nadia. Your kindness is truly appreciated.