McDonald's Canberra Plaza

I have to acknowledge that 8 out of 10 times, service and staff here get the job done well. However, my order today, on April 13th, really left me disappointed. I ordered through the mobile app for breakfast at around 10:30 AM. When I went to collect my order, they said they had run out of hash browns! Weekend breakfast is served until 12:00 PM, and it wasn't even close to that time, yet they had already run out of hash browns?! This is a gross oversight by the management team. I don't know whether to blame the manager or whoever is supplying them, but surely you must have a surplus for an item as popular as your hash browns, especially on a Sunday when more people are ordering. I am severely disappointed; you need to do better.

Orders always take a very long time, whether the restaurant is crowded or not. Not only that, each time I get takeout from this outlet, there's always a mistake. I ordered through the mobile app and did some shopping at NTUC. When I returned, the food wasn't ready, so I walked around and came back for my order later. I ordered a McGriddles Stack, which was meant to come with two sausages and bacon, but I was given a normal McGriddle Sausage instead. The Milo was even more diluted, and I ordered it without ice because it's always diluted. This wasn't the first time my order had been packed incorrectly. Especially when you're hungry, you can't walk all the way back to exchange it. Nor do you have the time to unpack everything in front of them to check the order. It makes no sense that these staff members are getting paid to pack our orders. I hope that every staff member can double-check before handing over the order. I don't mind waiting; I just want my order to be correct.

I waited nearly 45 minutes for my food at Canberra McDonald’s, which is unacceptable for a fast-food restaurant. The workers, despite being overwhelmed, were professional and hardworking. I even witnessed a staff member being shouted at, which was heartbreaking to see. The real issue here lies with the management. It’s clear they’ve failed to address the inefficiencies, leaving the staff to bear the brunt of customer frustration. Shame on the management for not stepping up to fix this and for letting their workers take the fall. Shame on you.