Shop Reviews

It's good to see A&W coming back to the Singapore market. It's a nostalgic fast-food restaurant from my childhood. The interior design is welcoming, with a spacious and family-friendly layout. The staff are friendly and attentive. I love their root beer.

Ordered the beef coney dog combo, and it was disappointing. The hot dog wasn't snappy, and the topping was cold. Even the curly fries were cold when served. Only the root beer was good.

"The root beer is so nice. The burger is good. The food and drink are collected at two separate counters. You have to pick up your food opposite the shop. To get your drink, you give the receipt to the counter staff inside the shop."

The staff was very rude and unfriendly. They mumbled so much that I couldn't hear what they were saying. When I asked them to repeat themselves, they gave me a rude look. The picture-taking skills were awful; the pictures were ugly and dark. They insisted it would take 30 minutes to collect them, even though the pictures didn't need that much editing, given how bad they were. I will not be returning.

"$16 for four passport photos is an exorbitant price, and the service was very rude."

The staff was nice when taking the photo, but when they showed it, it was on the small camera screen, and I couldn't see the details of my eyes. When I called to ask if I could retake the photo, the staff said they couldn't retake it unless the photo was rejected by the government and I had a letter to prove it. It was a very poor experience. I will not recommend them to anyone.

Do not take passport or ID photographs here at the Canberra Plaza outlet. The images are terrible, and the lighting setup is a joke. It was a total waste of $16. Seriously, just don’t.

Printed one black and white page from a PDF file and photocopied one sheet, both sides. They charged me $2.

Unpleasant experience at Northpoint... Reasons: I bought a photo frame for $18, but it was dirty, and the metal hook was rusty. The lady in charge was not friendly and told me to clean it myself. When I reached home, I cleaned it and discovered the hook was still rusty. I then made a trip to Canberra to discuss the issue with Ms. Belle at Northpoint. She ultimately exchanged the photo frame without any issue. Many thanks to her for helping.

"Too bad I only remembered to read reviews after going there. The passport photo taking and editing 'skills' are almost non-existent. And they charged $21, too 😒🙄 The editing was unnatural, and staff claimed they didn’t have the original photo, even though the photo was taken the day before. Okay, what can I say? Repeat: avoid at all costs unless you can live with a terribly edited photo, or have spare cash to retake it somewhere else. Don't bother."