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Just wanted to say a big thank you to Tim. Tim patiently answered all my questions. He helped request the port-over from another telco. He also helped set up my 76-year-old mom's new phone, and even advised how I could make and track payments on her behalf in case she might struggle with online payments. Thank you once again, Tim. I wish you all the best.

First time writing a review here. I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. Wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and now we had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, even though the line was marked as activated. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call no matter how you request. Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted customers to perceive. If you really want to improve, you wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

Very good. Did M1 Maxx here last time, when they recommended me to take it instead of Simba because the coverage is better. Saw another person doing M1 Maxx here a while back too. I think there are other telcos, but I didn't ask. I asked them why they are Simba and can do other telcos. They said they can open the bill under another company or something. I don't really understand, but good.

Useless staff. They couldn't tell the difference between prepaid and postpaid. It expires after 30 days, and I was not informed of this! It was super inconvenient to travel all the way to Orchard! And the line is no good!

Ben and Keith **are** super friendly and funny. They explained everything very clearly. They had a good attitude. Thank you.

I appreciate the staff that makes my dealings with SIMBA easy and fast without compromising professionalism. Thanks for helping me port my number over.

I needed to transfer my eSIM from my iPad to my mobile, but was asked to pay $5 for the QR code. Other providers gave it for free.

Here's an edited version of the review: I had some issues with my online change of plans. I wrote several emails, but to no avail. Eventually, I went to the Canberra outlet to solve this once and for all. Mr. Jonn consulted with his back office staff. It took some time. Eventually, they solved the problem. Thanks, Jonn. I appreciate your efforts. All the best.

The network was horrible, and the lady who served also seemed unwilling. I don't know where she learned customer service. I wonder if she has any experience in customer service or not.

I recently decided to give SIMBA a shot since Singtel's bills were getting insane. It has been 2 weeks with them, and I can honestly say that it has been the worst experience so far. I have been getting 1 bar signal (maximum 2 bars) whenever I am home. My house is not anywhere "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option within their app and was redirected to send an email. After sending the email, an automated email was sent to me, directing me to fill out this webform to illustrate my problems again. After hours, someone from SIMBA replied to me and asked a series of questions, and I was told to reply to the email directly. Guess what? The automated email told me to resubmit the same webform again. This time they replied to me after a few days, asking me details like my mobile number and email address? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform. After being left hanging for a few days, this is not the type of update I hope to hear. Due to the lousy connectivity, people sometimes cannot contact me through my line, and I lost a few business and job opportunities. I signed the plan mainly for the add-on data roaming. The local connection is already horrendous. I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere. To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon. Anyway, I’m being forced to give a 1-star review. If there were a negative option, this would be a -10 at least. Not sure why this is 4.1 stars on Google. Just don’t sign. Trust me.