Shop Reviews

A staff member told me that prepaid and postpaid were the same, claiming that with prepaid, you "just need to top up extra balance and it will deduct every month." I told him I wanted postpaid, but he insisted they were the same, so I went with his recommendation. However, it turns out it expires after 30 days, and I was not informed of this! This caused a lot of inconvenience, as I had to travel all the way to Orchard to get things fixed 😩. I still have to wait up to a week to get the number back 🫠.

Thank you Keith for guiding me to link my card.

Keith was kind enough to allow me to take a seat and briefly explained the Simba plans to me. Thank you.

I was at SIMBA Canberra on June 6 and was assisted by Cheryl. I was impressed by her helpfulness and positive attitude in supporting customers like myself. I didn't make a purchase but was there to seek help, as the call function was not working after I installed the SIM card into my new phone. Cheryl was polite, patient, and listened attentively when I explained the issue. She checked my phone to ensure the settings were correct, and after some tapping and clicking, the call function was finally enabled! I was so happy and thankful to Cheryl, who went the extra mile to help and support SIMBA’s customers. Thanks so much. Grateful, Ann

Placed an online order for collection of a SIM card and phone bundle. I came down for collection, but was suddenly told that the phone model was not available at the outlet. I was then told by the staff that it was only available at ORCHARD and KAKI BUKIT. WHY WASN'T IT SPECIFIED IN THE ORDER CONFIRMATION EMAIL THAT THE STOCK WAS ONLY AVAILABLE AT CERTAIN OUTLETS? That is basic information that has to be provided so that customers won't make a wasted trip down. Making customers travel all the way down to receive such an unpleasant surprise is an indicator of poor service and management.

Firstly, I would like to praise and appreciate one of the staff at the Simba service center at Canberra Plaza. He is a young man, very service-oriented and very patient with the customer. My family has all used Simba's service, and yesterday my mum bought a new Oppo phone from the shop. He was very nice and even told my mum the differences between each phone. He is a very helpful and friendly staff member. He deserves some positive feedback from us.

At the SIM card collection point today, the customer service was not helpful at all. Unlike my past experience, previous customer service interactions have been helpful and able to run the extra mile to render assistance. A sign was displayed for 'Termination,' which meant we could do termination at that point and collect a new card. Either your staff doesn't know their job or refuses to go the extra mile.

Tim, who helped transfer my SIM card to eSIM, is super friendly, patient, and very knowledgeable. He deserves more than 5 stars.

My wife and I were recently at this outlet to upgrade our SIMBA plans. Despite earlier apprehension, we were quickly put at ease by their helpful staff, Timothy and Damon. They not only upgraded our plans very quickly but also took the trouble to answer all the questions we had. I must say that it was a pleasant experience, made only possible by the two professional staff members. Thanks!

Poor customer service at the Simba Canberra outlet. I have been waiting for more than 2 weeks to activate my Simba SIM card. (Porting in from another telco to Simba postpaid) And until now, still no response. One of the staff members had an 'ah beng' attitude, showing no patience when I asked him a few questions. To the management of Simba, could you please audit your customer service at this branch?