I can't recall ever giving a 1-star rating, but I think the customer service center really deserves it. I have to include this feedback here, as I ordered my takeaway from this location. Why hire someone to reply when their replies are the same as auto-generated ones? None of my feedback was addressed. Why have a tracker system if it's not updated and accurate? I had collected my food, but the tracker was still showing 'preparing' (see picture). I trusted the KFC tracker and waited for about 25 minutes for nothing. I know this because the receipt stated it was served at 1:30 PM. The picture was taken at 2:09 PM, and the tracker was still showing 'preparing'. Disappointed with the tracker!
A staff member named Helen was rude and had an attitude. She was an older person who wanted to take charge of customers' requests. I see so many bad reviews here, and I can understand why. The best part is that my feedback to KFC HQ received no response. Power... They don't deserve even 1 star.
Update today: Breakfast availability is random.
Previous: One of the cleanest and better KFC outlets in the Sembawang/Yishun area. It’s located in Canberra Plaza, which is opposite the Canberra MRT station. We love the crunchiness, taste, and size of their freshly fried chicken and Zinger burger set.
Very helpful people and good customer service. Telaga was one of the people who served me. She was very nice, polite, and very friendly. Good to have people like Telaga.