Doctor Tan was detailed in his explanation; however, clinic staff were distracted by the payment. One of them claimed to have explained about the medication when, clearly, she only explained about the product I'm purchasing. When I asked about the medication, she insisted she had explained instead of just explaining. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people. So, 3 stars for that.
I was looking for a clinic near my place and happened to stumble upon Viva. Everyone from the clinical assistants to the doctors were very nice to me. I didn't get their names, but the clinical assistant with the hijab and red hair is super warm and friendly! Dr Ivan Tan is super nice and took his time to go over my concerns without passing judgment or rushing me. A lot of doctors outside don't do this, and they don't think your concerns are valid, but the doctors here really go over your symptoms and take you seriously! The female doctor here is also good. Well done Viva!