VIVA MEDICAL GROUP (CANBERRA PLAZA)

Doctor Tan was detailed in his explanation; however, clinic staff were distracted by the payment. One of them claimed to have explained about the medication when, clearly, she only explained about the product I'm purchasing. When I asked about the medication, she insisted she had explained instead of just explaining. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people. So, 3 stars for that.

On April 20th, when I came into the clinic, I noticed that the staff kept shaking her head and sighing because I saw there was a lineup. I informed the staff that I came to see a doctor because I had a fever and wanted to take MC. The staff then asked, “So you want to take MC, lah?” I said, "Let the doctor check first." After I went in, the doctor said, “Don’t ask my staff to give you MC.” I was like, “?????” Was it my fault because I didn’t know how clinics work?

The nurse was rude when I requested a stool because the aircon in the clinic was too cold for a sick child. She rudely brought a stool, saying it was her stool and it was okay for her to stand while working. I saw four stools stacked up next to her, yet she said they did not have extra stools. Clearly, she has no empathy for unwell patients 👎🏻👎🏻👎🏻👎🏻👎🏻.