Shop Reviews

Ben and Keith **are** super friendly and funny. They explained everything very clearly. They had a good attitude. Thank you.

My third purchase of a SIMBA SIM from this shop in my neighborhood, and the experience was a mixed one. I leave the country for months at a time, and needed an eSIM for my overseas iPhone that could not use a physical SIM. I first showed Crystal, the salesgirl, my eSIM page on my iPhone. I asked if it was possible to 'revive' a previously installed eSIM that I had bought from the shop. Crystal looked up the number and said it had been taken. I then asked to choose a number and was told SIMBA no longer allowed any number selection at the shop other than the special numbers costing $168 each. When I gave her the go-ahead, Crystal very quickly generated a number and charged me. However, instead of providing an eSIM, she produced a physical SIM with the new number written on it. I immediately reminded her that I did not want a physical SIM. This did not sit well with the gal. She refused to take responsibility, putting the blame squarely on me. She pointed me to the makeshift SIMBA counter, where she said I would have to pay $5 to correct her error. Her attitude stank so badly it stood in stark contrast to that of Alan Chan, a SIMBA employee who greeted me with a quiet assurance and promptly took care of the matter for me. He even took the initiative to change my phone settings so that my new number would function properly. No stars for Crystal’s stinky attitude, all stars for Alan’s helpfulness, and for doing the right thing to de-escalate a bad situation and turn it around.

Benjamin is friendly, patient, and knowledgeable to solve my issue. I will highly recommend looking for him.

I’m only rating this for their eSIM. DO NOT GET THEIR ESIM, because the only way to terminate it is through this link they send you after you’ve submitted the termination form by email. Guess what, you will never be able to complete it. I’ve tried using both passport and NRIC, and none of it registered. I then emailed them with screenshots about the problem. No reply. And they proceeded to charge me!

Barn was excellent. Definitely 100 times better than those handling emails from behind a keyboard. He was patient and even took the effort to explain the procedure. Thanks, Barn!

Got cheated by this telecom company. 👎👎👎👎👎Very confusing and complicated to terminate service and stop their auto-renewal and advance payment deduction. No hotline, no customer service, no refund. They rob you by their aggressive policy. Once credit card details are given to them, they will use them for any deduction they deem fit without informing you or getting your approval. Cancellation must be on the exact date they deem fit. You must submit a request and wait for their delayed reply (via emails). Once you miss the short window, they will charge you three months' advance payment, with no refund under a forced extension for another three months. It's daylight robbery. 👎👎👎👎👎And if you forget to cancel within three months, they will charge you another three months' advance payment and continue to disregard your request to cancel. Scammer business attitude. They don't entertain complaints or feedback. They will force you to continue with ridiculous reasons and a hopeless policy. 👎👎👎👎

Useless staff. They couldn't tell the difference between prepaid and postpaid. It expires after 30 days, and I was not informed of this! It was super inconvenient to travel all the way to Orchard! And the line is no good!

Here's the edited review: Worst telco, even. Even MVNOs are better. Used it for less than a week and wanted to port out, but still had to pay 30 dollars! No contract, but there's a hidden condition of a 30-day lock-in, which was not made known. Hidden somewhere in the T&Cs. Signal is weak and slow. Fake 5G speed is even slower than 4G, and the upload speed is even worse. See for yourself. Did the test in an open area. One is Simba 5G, and one is Circle 5G. Even my ZYM 4G on another device is better.

Benjamin is very friendly and kind to check that all my particulars were correct and handle us with patience. Thank you.

Crowded and small, waiting for hours is quite long, and customer service is average.