I had a fantastic time! The staff were friendly and very accommodating. There were numerous song choices, and you could even search YouTube for any song you wanted. The room was simple but spacious, comfortably accommodating the three of us in the small room we booked. Overall, it was a wonderful experience!
"Usually the staff here are very friendly and helpful. But today (10/31/24), I was served by an arrogant young guy with unusual hair. From the start, he seemed very high-strung and unpleasant! When I asked him a simple question, he answered in a sarcastic tone. The older ladies and the Chinese guy are very polite. People are here to have fun; please hire someone with basic courtesy."
The old woman working at the counter gave us death stares and didn't want to let us in, apparently because we look like gangsters. They told us to come at 8:15, so we waited outside. When we returned at 8:15 because we didn't have a booking, they gave our table to a couple who arrived later. Absolutely shameful!
The network was horrible, and the lady who served me acted like she didn't want to. I don't know where she learned her customer service skills. I wonder if she has any customer service experience at all.
I had some issues changing my plans online. I sent several emails, but they were unsuccessful.
Eventually, I went to the Canberra outlet to resolve the issue.
Mr. Jonn contacted his back office staff. It took some time, but they eventually solved the problem.
Thanks, Jonn. I appreciate your efforts. All the best.