Shawn
Customers should definitely ask, "Do you know how to make this drink or dessert?" before ordering. As a regular patron for over three years, I was incredibly disappointed with my experience at the Do Qoo shop in Canberra Plaza on October 2, 2024. I ordered and paid for two Black Sesame Pudding Lattes. However, the lady who was preparing my drinks seemed completely untrained. After a few moments of confusion, she informed us that she didn’t know how to make the drinks and asked if we could wait for her colleague to return from her break, which she mentioned would take another half an hour. Given our time constraints, we requested a refund, but she stated that she didn’t know how to operate the cash register and could not process it. She repeatedly insisted that she was new and was not familiar with the drinks or the cashier system. After further discussion, she suddenly claimed to have figured out how to make the drinks. However, when she prepared them, the proportions were inconsistent: one drink had double the black sesame while the other had far too little sugar. The result was unpalatable, and we couldn’t drink either of them. Given this experience, we will not be returning. I suggest they ensure at least one trained staff member is available at all times to avoid these situations.
