MyDoctor@Canberra

The queue management leaves a lot to be desired. Registered at 9 AM, with an SMS indicating 2 patients ahead. Through the HealthHub website, I noticed the number of patients ahead kept increasing to 4 or 5, then reduced to 3, and then went back to 4. I went to the clinic to ask, and the receptionist shared they would ask the doctor. Five minutes later, the receptionist shared they would move me to the next slot. At 10:35 AM, more than 1.5 hours later, another patient went in, and I was still seeing 3 patients ahead of me. If you're visiting this clinic, please note that even 2 patients ahead can still mean a more than 1.5-hour wait, as they will insert patients into the queue ahead of you.

Here's the edited review: "This was my first time at the clinic (decided to give it a try) as there was a long queue at the usual clinic I visit. The receptionist was not welcoming and did not even give eye contact when asking for NRIC. Already feeling very unwell, and to be met with this kind of lacklustre service attitude. No empathy at all. I decided to just leave the clinic without even registering and just queue for the usual clinic. I suggest visiting VivaMedical at Level 2. Now I understand why one clinic is empty and why the other has a long queue."

Horrible queuing system. Initially, I saw I was 3rd in the queue, so I monitored my queue number closely. To my surprise, my queue number kept getting pushed back. I approached the staff to ask why. She explained that patients who had missed their queue then returned. Consequently, they were slotted in front of me. This shows a total lack of respect for patients' time, especially for those who closely monitor the queue to ensure they don't miss their queue.