127 reviews
Share your experience at SIMBA.sg - Canberra MRT with other customers.
Write a reviewYee Chen
"Useless staff. They couldn't tell the difference between prepaid and postpaid plans. The service expires after 30 days, and I wasn't informed of this! It was a super inconvenience to travel all the way to Orchard! And the line quality is no good!"
Soon Hock Ong
Ben and Keith are super friendly and funny. They explained everything very clearly and have a good attitude. Thank you!
Henry
"I appreciate the staff that makes dealing with SIMBA easy and fast, without compromising professionalism. Thank you for helping me port my number."
Chris Tan
I needed to transfer my eSIM from my iPad to my mobile phone, but I was asked to pay $5 for the QR code. Other providers offer this for free.
Eddie
I had some issues changing my plans online. I sent several emails, but they were unsuccessful. Eventually, I went to the Canberra outlet to resolve the issue. Mr. Jonn contacted his back-office staff. It took some time, but they eventually solved the problem. Thanks, Jonn. I appreciate your efforts. All the best.
Aki Rahman
The network was horrible, and the lady who served me acted like she didn't want to. I don't know where she learned her customer service skills. I wonder if she has any customer service experience.
Ang Wei Jie
I recently decided to give SIMBA a shot since the bills for Singtel were getting insane. It has been two weeks with them, and I can honestly say that it has been the worst experience so far. I have been getting a 1-bar signal (maximum 2 bars) whenever I am home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to sending an email. After sending the email, I received an automated email directing me to fill out a webform to illustrate my problems again. After hours, someone from SIMBA replied and asked a series of questions, and I was told to reply to the email directly. Guess what? An automated email told me to fill out the same webform again. This time, they replied after a few days, asking me for details like my mobile number and email address???? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform. After being left hanging for a few days, this is not the type of update I hoped to hear. Due to the lousy connectivity, people cannot contact me through my line sometimes, and I lost a few business and job opportunities. I signed up for the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere. To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon. Anyway, I’m being forced to give a 1-star review. If there was a negative option, this would be a -10 at least. I'm not sure why this is rated 4.1 stars on Google. Just don’t sign up; trust me.