The staff was very rude and unfriendly. They mumbled, making it impossible to understand them. When asked to repeat themselves, they became visibly annoyed. The photography skills were awful; the pictures were ugly and dark. They insisted it would take 30 minutes to collect the photos. I mean, the pictures didn't even need that much time to edit (because they were so ugly), so I will not be coming back.
Lim Hanrui
1
"$16 for four passport photos is an exorbitant price, and the service was also super rude."
林育辰
1
The staff was nice when taking the photo, but when they showed it, it was on the small camera screen. I couldn't see the details of my eyes. When I called to ask if I could retake the photo, the staff said they couldn't retake it unless the photo was rejected by the government and they received a letter to prove it. Very poor experience. I will not recommend them.
Jonathan Tan
1
Do not take passport or ID photographs here at the Canberra Plaza outlet. The images are terrible, and the lighting setup is a joke. A total waste of $16. Seriously, just don’t.
Betty Tan
4
Unpleasant experience at Northpoint...
Reasons: I bought a photo frame for $18 plus, but it was dirty and the metal hook was rusty. The lady in charge wasn't friendly and told me to clean it myself.
When I got home, I cleaned it, and discovered the hook was still rusty.
I made a trip back to Canberra to explain the situation to Ms. Belle at Northpoint. She exchanged the photo frame without any issue.
Many thanks to her for helping.
Katherine Mew
1
It's too bad I only remembered to read reviews after patronizing this place. The passport photo taking and editing "skills" are almost non-existent. They charged $21, too 😒🙄 The editing was unnatural, and staff claimed they didn’t have the original photo, even though the photo-taking was done just the day before. Okay, what can I say? Again, avoid this place at all costs, unless you can live with a terribly edited photo, or have spare cash to retake the photos elsewhere. Don't bother.
You Jun Huang
1
"Very bad experience. I printed 24 matte R4 photos, and they all turned out overexposed. The staff simply said they print what was sent. If only a few of the photos were overexposed, I would have accepted it. But when all 24 were overexposed, something must be wrong. Expensive, lousy photo quality, and bad service. ☹️"
Sin Yee Tan
1
"If only I could give it zero stars, I would. The staff didn’t even bother to adjust the lighting in the photo before printing (we printed an 8R family shot) like other shops do. The picture is so dark and horrible. Please avoid this shop at all costs, no matter how desperate you are!"
Nguyễn Thuy En
1
The staff was very rude and unfriendly. They mumbled so much that I couldn't even hear what they were saying. When I asked them to repeat themselves, they gave me a rude look. The picture-taking skills were awful; the pictures were ugly and dark. They insisted it would take 30 minutes to collect them, even though the pictures didn't need that much editing (because they were so bad). I will not come back again.
Sin Yi Tan
1
If only I could give it zero stars, I would. The staff didn't even bother to adjust the lighting in the photo before printing (we printed an 8R family shot) like other shops do. The picture is so dark and horrible. Please avoid this shop at all costs, no matter how desperate you are!