VIVA MEDICAL GROUP (CANBERRA PLAZA)

"This is the worst clinic I've been to. When you're sick, the doctor claims it's just a normal cough and flu. I saw the doctor at 9+am, and they gave me only one day of medical leave, saying I just felt feverish, had a viral cough, and the flu. They prescribed only cough and flu medicine and told me to just rest at home. By 4pm, I had a fever of 37.9, and at 6pm, my temperature went up to 39.6. Now I had to go back to a clinic. I called their phone four times, and no one answered after 6:20pm. They said it's a MUST to take an ART test. I didn't go back to the same clinic because I think they treat patients differently, especially when it's your company doctor, paying $5 for $5 treatment. I went to another clinic, and the doctor prescribed stronger medicine and antibiotics. Just choose your doctor wisely, especially when you're really sick. Not everyone is just there for the medical leave!"

April 20th. When I came into the clinic, I noticed the staff kept shaking their heads and sighing because there was a lineup. I informed the staff that I was there to see the doctor because I had a fever and wanted a medical certificate. The staff responded, "So, you want a medical certificate, lah?" I said I'd let the doctor check me first. After I went in, the doctor said, "Don't ask my staff to give you a medical certificate." I was like, "?????". Is it my fault because I didn't know how the clinic works?

The nurse was rude when I requested a stool because the air conditioning in the clinic was too cold for a sick child. She rudely brought a stool, saying it was her stool and that it was okay for her to stand while working. I saw four stools stacked up next to her, yet she said they didn't have extra stools. Clearly, she has no empathy for unwell patients. 👎🏻👎🏻👎🏻👎🏻👎🏻

I almost always have a bad experience whenever I come to this clinic. But sometimes I have no choice because other clinics are closed. During my recent visit, the male doctor sounded very arrogant. I was describing my symptoms when he cut me off and sounded condescending. For context: I told him my esophagus hurt, but he interrupted me with an irritated voice and said, "Don't say esophagus, because you don't know which part is painful. Just say chest pain, etc." The funny thing is, in the end, he said it was likely due to gastric issues, so I was right. It couldn't be my trachea that hurt, and I know my body better. Worst doctor I've ever met. 🙄

Today's visit to the doctor was incredibly expensive. I've been there many times, but I was really disappointed today. Upon receiving the bill for two medications and the consultation fees, I realized one of the medicines was unnecessary and requested its removal. However, I was surprised to learn from the nurse that even after removing the medication, the total bill remained the same due to the inclusion of GST and a minimum charge requirement. I find this situation utterly ridiculous, especially since I received medication I didn't require. This experience has left me deeply dissatisfied, and I won't be returning to this facility.