I suggest whoever reads this review, please do not go to this clinic. This clinic will charge higher prices than other clinics. Don't bother to waste your time here. You've been warned!
Na Li
5
Dr. Ivan was professional and patiently answered my questions. He was understanding about my severe sore throat issue and gave advice as well. The price was very reasonable too, and I don't understand why another past reviewer said that this clinic is "out to chop you."
Yan Kai
3
Doctor Tan was detailed in his explanation; however, clinic staff were distracted by the payment. One of them claimed to have explained about the medication when, clearly, she only explained about the product I'm purchasing. When I asked about the medication, she insisted she had explained instead of just explaining. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people. So, 3 stars for that.
Lim Kai Sheng
1
On April 20th, when I came into the clinic, I noticed that the staff kept shaking her head and sighing because I saw there was a lineup. I informed the staff that I came to see a doctor because I had a fever and wanted to take MC. The staff then asked, “So you want to take MC, lah?” I said, "Let the doctor check first." After I went in, the doctor said, “Don’t ask my staff to give you MC.” I was like, “?????” Was it my fault because I didn’t know how clinics work?
Siti Norliza
5
Here's an edited version:
"This is my second visit, and on both occasions, both the front desk and doctor were friendly. And yes, Doctor Wong was listening well to our concerns, unlike other doctors elsewhere. Their approachability wasn't just because it was rush hour; I went both during and non-rush hour times, and they were all very approachable and friendly still. 👍🏻"
Tay Shu Ge Kuih Ong The Sai
1
Here's an edited version of the review:
"I almost always have a bad experience when I come to this clinic. But sometimes I have no choice because other clinics are closed. During my recent visit, the male doctor sounded very arrogant. I was halfway through describing my symptoms when he cut me off and sounded condescending. For context: I told him my oesophagus hurt, but he cut me off with an irritated voice and said, "Don't say oesophagus, because you don't know which part is painful. Just say chest pain etc." The funny thing is, in the end, he said it was likely due to gastric issues, so I was right. It couldn't have been my trachea, lol, and besides, I know my body better. Worst doctor I've ever met 🙄"
Celestine Lim Zhi
5
I went to see a doctor for a sore throat. I walked in around 8 PM and asked if they were open. They said yes, but my mask was unusable. The receptionist/nurses on the night shift were so nice, helpful, and polite. When I asked if they could provide me with one, they went the extra mile and gave me a free mask before I entered the clinic!
I am so happy and grateful for such a kind gesture. They did not stop me from walking in to see the doctor. I am really very thankful to the night shift nurses working on August 2nd, 2023, at 8 PM. I didn't manage to get both ladies' names, but thank you so much for letting me in and going the extra mile by providing me a free mask before I entered the clinic to see the doctor. Next time, I will bring an extra mask when visiting the doctor.
Dr. Ivan is a very professional, neat, and clean doctor. He is very patient and listens well to patients. I felt well taken care of.
Thank you, Viva nurses, receptionist, and doctor! I had a very good first-time walk-in experience with this clinic and will visit again if needed. =)
Jocelyn Chan
1
Worst clinic I have been to. When I was sick, the doctor claimed it was just a normal cough and flu. I went to see the doctor at 9 AM. The doctor gave only a one-day MC, stating I was only feeling feverish with a viral cough and flu. I was given only cough and flu medicine and advised to just rest at home. By 4 PM, I had a fever of 37.9, and by 6 PM, my temperature had risen to 39.6. Now I have to go back to the clinic. I called their phone four times, but no one answered after 6:20 PM. They said an ART test was a must.
I did not go back to the same clinic, as I believe they treat patients differently, especially when it's your company doctor, paying $5 for what felt like a $5 treatment. I went to another clinic, and the doctor prescribed stronger medicine and antibiotics. Choose your doctor wisely, especially when you are really sick. Not everyone is just there for the MC!
Jun Kiat Wong
1
Don’t waste your time and $$$ here.
Nordin M.
3
Nice, friendly doctor, but the counter staff need much improvement in their customer service.