This is one of the two best clinics I have been to (the other one is in Bedok). From the receptionists and clinic nurses to the two doctors (Dr. Ivan and Dr. Wong), the service is excellent. The staff are patient, friendly, and approachable. Service with a smile. They answer my questions patiently, and even when busy, they never brush me aside. They show a lot of initiative. Just today, they reminded me about using my civil service card to pay. I was grateful that the clinic was open today, even though it was a public holiday and the staff are Muslims. One of them even came from Pasir Ris. On top of that, poor thing, they had to work on Hari Raya Haji.
Even the two doctors, Dr. Wong and Dr. Ivan, have been patient, putting me at ease, and never once made me feel stupid when I ask a thousand and one questions. They are professional, knowledgeable, and kind at the same time. I can say this because I have been to the clinic three times this year, including today. So, to those who feel otherwise, go to another clinic. The staff and doctors here work longer hours and even on public holidays. That in itself is already a bonus. It takes two hands to clap. I like to think that if you are nice, they will be too, if not nicer.
Praveen Joseph
1
Went twice, different doctors, not going back.
It's okay that the first diagnosis was not accurate and I had worsening symptoms despite taking all prescriptions. However, I encountered a doctor who was impatient and unwilling to listen to my symptoms on the follow-up visit. He assumed he understood everything after the two questions he asked, and that's all he felt he needed to know. He stopped me from talking while I tried to highlight what he was overlooking. I left without taking any prescription he gave (for antibiotics). The diagnosis was clearly not accurate, and I won't take antibiotics prescribed by a doctor who doesn't listen to patients empathetically.
Gerald Shen
2
The nurses/receptionists are always very nice and welcoming, but I always seem to see a different doctor each time. Personally, I prefer to see the same doctor, especially since I'm returning to the same clinic. Most of the doctors also don't make you feel at ease; there was even one who was fumbling so badly with the biohazard bag for my PCR test.
However, my bad experience today sealed the deal, and I’m never going back there.
The clinic was scheduled to be open until 2:30 PM, and I rushed down immediately after a work call, arriving at 12:30 PM. Only to be denied registration because there were other patients (I saw two) and the doctor wanted to go for lunch on time. I wouldn’t have minded so much if this were a standalone disappointing incident, but I think they’ve already accumulated enough reasons for me to safely say I’ll never return.
Hui Chun Chan
1
This is a new and clean clinic, also very convenient as it's located on Level 2 of Canberra Plaza. However, the consultation experience was poor. Firstly, I requested the doctor to speak Mandarin, but he gave me a disapproving look. Secondly, the doctor requested me to go for a swab test the next morning, which I rejected. However, he still submitted an appointment time for the swab test from 9:00 AM to 9:30 AM without telling me. Thirdly, when I asked about the venue for the swab test, he refused to tell me, only saying it was 'not too far and a convenient place.' Although he knew the venue, as he was the one who submitted the time and venue for the swab test. After my consultation with the doctor, when I collected my medicine at the reception counter, I only then learned the time (morning) and venue. Overall, this is both my first and last time visiting this clinic. I do not recommend this clinic to anyone.
Katrina Katrina
3
Here's the edited review with grammar fixes and minor improvements, keeping the original meaning and sentiment intact:
"I went to the Viva clinic in the evening (between 6-8pm) with my 2-year-old child. I was told to go to KKH for a chest X-ray immediately, as the doctor said he was not specialized in this area and a vibration in the chest could mean a serious condition. However, it turned out there was nothing wrong with his chest after the immediate visit to KKH on the same evening. It was diagnosed as just a common flu with phlegm.
However, we were grateful for the doctor's professional urgency regarding young toddlers' conditions and for not hastily prescribing medications. But because of the unnecessary visit to KKH, which usually involves a 3 to 6-hour wait, it would have been wiser of us to have visited a pediatrician (PD) or more experienced GPs.
Therefore, I suggest visiting this Viva clinic only with older children and adults. Not suitable for very young toddlers."
Adriel Lam
5
It's difficult to get through by phone, but Dr. Ivan is a very good doctor. He made a correct diagnosis regarding my wife's condition when other doctors disregarded it. The medication prescribed healed the problem.
Sharifah Salman
5
I've been here about three times with my baby. It is one of the best clinics, and it will always be my preferred clinic. The doctors are clear with their instructions on how to treat my baby. Receptionists are polite.
Sky Boundless
1
Unreliable clinic. Called the clinic on a few occasions and never had anyone answer the call. What is the point of having a contact number? Thumbs down.
Nazim Imran
1
This clinic purposely refuses to pick up the phone. The reason given is 'busy' when no patients are around.
Ray
1
Really bad service. Called to ask if registration is still open, and upon hearing no response, the call was abruptly ended.