Shop Reviews

The cashier should be more attentive. The sign indicating where to queue should be clearer for customers. I still had to remind her that another customer cut the queue!

I love the Ondeh Ondeh cake slice. The slight bitterness of the brown center complements the saltiness of the coconut flakes and the sweetness of the green pandan rim seamlessly. I will be back for more.

The cakes and bread are very sweet nowadays at this outlet. Please investigate why.

"Much more expensive than other Swee Heng locations."

"I found moldy fruit on my cake."

The worst teh peng I have ever drunk. It's literally diluted with no tea smell. The staff were chatting with someone (not a customer) about jewelry and let those in the queue wait. The tables were also dirty. There were three people working, or rather, just chatting away.

I approached a staff member to politely ask them to clean a dirty table. She pointed somewhere above her head and said it wasn't her job. The other three staff members turned to look at me, then turned back and continued with their tasks. I then asked the cashier if I needed to ask every staff member who could clear the table, but she ignored my question as well. I suggest placing a feedback QR code so customers can share their experiences more easily.

There's a younger lady from Malaysia who works as a cashier, and she has a serious attitude problem. She makes an unpleasant face just for doing her simple job. When I complained about the taste and quality of the coffee, which was indeed lacking, she looked as if she wanted to fight and didn't acknowledge that a customer was even talking to her. This behavior is consistent with other reviews about her.

"Poor customer service. The eggs were cold, and the coffee was cold as well. The staff didn't seem interested in working, but rather were more interested in using their phones. They had a bad attitude towards customers and made faces, which I thought were unprofessional. This is just one of many outlets in Singapore, but it's one of the worst."

Absolutely disappointing. Despite the rising price, we still enjoy our toast and coffee from time to time. We went today and it was already closed at 9:18 PM, even though Google Maps indicated a 9:30 PM closing time. The shutters were already down.