Shop Reviews

I needed to transfer my eSIM from my iPad to my mobile, but was asked to pay $5 for the QR code. Other providers gave it for free.

I visited this outlet twice: once to inquire about the SIMBA plan and once for a Shopee collection. Both times, the customer service was horrible. The lady at the collection counter was rude, and the guy at the main counter was always so slow. I think SIMBA is generally a good service, but they should perhaps employ different people at their counters who actually want to help their business, rather than destroy its name and service.

I like the sales personnel/customer service lady at the outlet. She was helpful and informative. Thank you.

Got cheated by this telecom company. 👎👎👎👎👎Very confusing and complicated to terminate service and stop their auto-renewal and advance payment deduction. No hotline, no customer service, no refund. They rob you by their aggressive policy. Once credit card details are given to them, they will use them for any deduction they deem fit without informing you or getting your approval. Cancellation must be on the exact date they deem fit. You must submit a request and wait for their delayed reply (via emails). Once you miss the short window, they will charge you three months' advance payment, with no refund under a forced extension for another three months. It's daylight robbery. 👎👎👎👎👎And if you forget to cancel within three months, they will charge you another three months' advance payment and continue to disregard your request to cancel. Scammer business attitude. They don't entertain complaints or feedback. They will force you to continue with ridiculous reasons and a hopeless policy. 👎👎👎👎

Very good. Did M1 Maxx here last time, when they recommended me to take it instead of Simba because the coverage is better. Saw another person doing M1 Maxx here a while back too. I think there are other telcos, but I didn't ask. I asked them why they are Simba and can do other telcos. They said they can open the bill under another company or something. I don't really understand, but good.

My third purchase of a SIMBA SIM from this shop in my neighborhood, and the experience was a mixed one. I leave the country for months at a time, and needed an eSIM for my overseas iPhone that could not use a physical SIM. I first showed Crystal, the salesgirl, my eSIM page on my iPhone. I asked if it was possible to 'revive' a previously installed eSIM that I had bought from the shop. Crystal looked up the number and said it had been taken. I then asked to choose a number and was told SIMBA no longer allowed any number selection at the shop other than the special numbers costing $168 each. When I gave her the go-ahead, Crystal very quickly generated a number and charged me. However, instead of providing an eSIM, she produced a physical SIM with the new number written on it. I immediately reminded her that I did not want a physical SIM. This did not sit well with the gal. She refused to take responsibility, putting the blame squarely on me. She pointed me to the makeshift SIMBA counter, where she said I would have to pay $5 to correct her error. Her attitude stank so badly it stood in stark contrast to that of Alan Chan, a SIMBA employee who greeted me with a quiet assurance and promptly took care of the matter for me. He even took the initiative to change my phone settings so that my new number would function properly. No stars for Crystal’s stinky attitude, all stars for Alan’s helpfulness, and for doing the right thing to de-escalate a bad situation and turn it around.

Benjamin is very friendly and kind to check that all my particulars were correct and handle us with patience. Thank you.

Useless staff. They couldn't tell the difference between prepaid and postpaid. It expires after 30 days, and I was not informed of this! It was super inconvenient to travel all the way to Orchard! And the line is no good!

The service was great! But please note that though Google states the opening time is 10 AM on Saturday, the shop was only open at 11 AM. The Simba counter inside states that service time is from 11 AM. It seems like a lot of people didn't know, as we queued from 10 AM outside the shop.

Here's the edited review: Worst telco, even. Even MVNOs are better. Used it for less than a week and wanted to port out, but still had to pay 30 dollars! No contract, but there's a hidden condition of a 30-day lock-in, which was not made known. Hidden somewhere in the T&Cs. Signal is weak and slow. Fake 5G speed is even slower than 4G, and the upload speed is even worse. See for yourself. Did the test in an open area. One is Simba 5G, and one is Circle 5G. Even my ZYM 4G on another device is better.