MyDoctor@Canberra: Your Neighbourhood Healthcare Partner
MyDoctor@Canberra, located conveniently within Canberra Plaza, is dedicated to providing accessible and affordable healthcare for you and your family. As a trusted family doctor, we are committed to being an integral part of the Canberra community, offering high-quality medical services in a welcoming environment.
Our clinic offers a comprehensive range of services, ensuring your well-being is our top priority. Whether you need a routine check-up, treatment for an illness, or advice on preventative care, our experienced doctors are here to help. We strive to provide a seamless and patient-focused experience, making it easy for you to prioritize your health.
For more information about our services and to stay updated on health tips, visit our website or connect with us on social media. We understand the importance of convenient healthcare, and we are proud to serve the residents of Canberra and the surrounding areas. Contact us today to schedule an appointment and experience the MyDoctor@Canberra difference.
The queue management leaves a lot to be desired. I registered at 9 am, with an SMS indicating two patients ahead.
Through the HealthHub website, I noticed the number of patients ahead kept increasing to four or five, then reduced to three, and then went back to four.
I went to the clinic to ask, and the receptionist said they would ask the doctor.
Five minutes later, the receptionist said they would push me to the next spot.
At 10:35 am, more than 1.5 hours later, another patient went in, and I was still seeing three patients ahead of me.
If you're visiting this clinic, please note that two patients ahead may still mean a wait of more than 1.5 hours, as they will insert patients into the queue ahead of you.
Apple Chia
First time at the clinic (decided to give it a try) as there was a long queue at the usual clinic I visit. The receptionist was not welcoming and didn't even make eye contact when asking for my NRIC. Already feeling very unwell, I found this lack of service attitude disappointing. There was no empathy at all. I decided to leave the clinic without registering and went back to queue at my usual clinic. I suggest visiting VivaMedical at Level 2. Now I understand why one clinic is empty and the other has a long queue.
Kathy Lim
The queuing system was horrible. Initially, I saw I was 3rd in the queue and closely monitored my number. To my surprise, my queue number kept getting pushed back. I approached a staff member and asked why. She explained that patients in front had missed their queue and returned, so they were slotted in ahead of me. This shows a total lack of respect for patients' time, especially those who are watching the queue closely to avoid missing their turn.
James Tan
The queue management leaves a lot to be desired. I registered at 9 am, with an SMS indicating two patients ahead.
Through the HealthHub website, I noticed the number of patients ahead kept increasing to four or five, reduced to three, and then went back to four.
I went to the clinic to ask, and the receptionist said they would ask the doctor.
Five minutes later, the receptionist said they would push me to the next appointment.
At 10:35 am, more than 1.5 hours later, another patient went in, and I was still seeing three patients ahead of me.
If you're visiting this clinic, please note that two patients ahead may still mean a wait of more than 1.5 hours, as they will insert patients into the queue ahead of you.
Apple Chua
First time at the clinic (decided to give it a try) as there was a long queue at the usual clinic I visit. The receptionist was not welcoming and didn't even make eye contact when asking for my NRIC. Already feeling very unwell, I didn't appreciate this lacklustre service attitude. There was no empathy at all. I decided to leave the clinic without even registering and just queue at my usual clinic. I suggest visiting VivaMedical at Level 2. Now I understand why one clinic is empty and the other has a long queue.
Positive Reviews
Cheah Eng Huat
Patient doctor and nurse went the extra mile by explaining to me how to live a healthy lifestyle. Health is wealth.
Jia Chen
Thank you for going above and beyond for your patient, Doctor Chong Jia An.
My mum and I are truly appreciative of your assistance and generosity in taking precious time to go through her LPA with great clarity. Obviously, the effort with the elderly is comparatively doubled, but he was very patient and made sure she understood the terms and conditions. He explained things in ways that were easily relatable to an older person.
I would certainly recommend MyDoctor@Canberra clinic for LPA services. I’ve learned a few important things myself as he explained. The genuineness he showed for his patient is a huge plus point. Great job, Doc!
Keith Lim
Got my mum’s LPA and AMD done here. The queue system is fantastic. The number of people in the queue is displayed on a TV screen, so you know exactly how many patients are ahead of you. You'll get an SMS alert when it's almost your turn, allowing you to grab some food at the nearby food court while waiting.
Dr. Chong was extremely patient and detailed in explaining both the LPA and AMD to my mum, ensuring she understood the legal implications before signing.
The service staff at the reception were also very friendly.
Highly recommended.
Koh Yew Loon
Staff Annie & Rachel are very professional, and you can feel their warmth and patience when interacting with them. They make you feel very welcome and make my day. Thumbs up for the excellent job! 👍
9900 Hew
A good clinic with a harmonious environment. The doctor in charge is understanding and patiently explains things if you have concerns. The three counter staff members are attentive, helpful, and friendly during every visit.
