Thank you for going above and beyond for your patient, Doctor Chong Jia An.
My mum and I are truly appreciative of your assistance and generosity, for taking precious time to explain her LPA with great clarity. Obviously, the effort when working with the elderly is often doubled; however, he was very patient, making sure she understood the terms and conditions. He explained in ways that were easily relatable to an older person.
I would certainly recommend MyDoctor@Canberra clinic for LPA; I’ve learnt some important information myself as he explained. His genuine care for his patients is a huge plus point. Great job Doc!
Yong Hiew
4
A good clinic with a harmonious environment. The doctor in charge is understanding. They care to explain things patiently if you have concerns. The three counter staff are attentive, helpful, and friendly on every visit.
Jaymes Soh
1
The queue management leaves a lot to be desired. Registered at 9 AM, with an SMS indicating 2 patients ahead.
Through the HealthHub website, I noticed the number of patients ahead kept increasing to 4 or 5, then reduced to 3, and then went back to 4.
I went to the clinic to ask, and the receptionist shared they would ask the doctor.
Five minutes later, the receptionist shared they would move me to the next slot.
At 10:35 AM, more than 1.5 hours later, another patient went in, and I was still seeing 3 patients ahead of me.
If you're visiting this clinic, please note that even 2 patients ahead can still mean a more than 1.5-hour wait, as they will insert patients into the queue ahead of you.
April Tan
1
Here's the edited review:
"This was my first time at the clinic (decided to give it a try) as there was a long queue at the usual clinic I visit. The receptionist was not welcoming and did not even give eye contact when asking for NRIC. Already feeling very unwell, and to be met with this kind of lacklustre service attitude. No empathy at all. I decided to just leave the clinic without even registering and just queue for the usual clinic. I suggest visiting VivaMedical at Level 2. Now I understand why one clinic is empty and why the other has a long queue."
Kaylee Lee
1
Horrible queuing system. Initially, I saw I was 3rd in the queue, so I monitored my queue number closely. To my surprise, my queue number kept getting pushed back. I approached the staff to ask why. She explained that patients who had missed their queue then returned. Consequently, they were slotted in front of me. This shows a total lack of respect for patients' time, especially for those who closely monitor the queue to ensure they don't miss their queue.
Kian Sim
5
Got my mum’s LPA and AMD done here. The queue system is fantastic. The number of people in the queue is displayed on a TV screen, so you know exactly the number of patients ahead of you. You will get an SMS alert when it’s almost your turn, so you can grab some food at the nearby food court while waiting.
Dr Chong was extremely patient and detailed in explaining both LPA and AMD to my mum, making sure that she understood the legal implications before signing.
The service staff at the reception were also very friendly.
Highly recommended.
Bela Jafri
5
Great doctor especially with children.
Fabian Sim
5
This clinic is definitely one of the best I've experienced. The ladies at the reception were exceptionally friendly and welcoming. Dr Chong was very friendly and professional. Definitely the best around Canberra!!!
Koh Yew Lee
5
Staff Annie and Rachel are very professional, and you can feel their warmth and patience when interacting with them. They make you feel very welcome and make my day. Thumbs up for the excellent job done! 👍 …
May Tay
5
One of the best clinics. The staff is super friendly; they'll wish you well and remind you, just like your mom. The doctor is super cool, friendly, and efficient. They explain things in a very simple way, not like some who always use scientific words that are very hard to understand.