Arc Tan
Walked out, forgetting to take my receipt and bonus stamp receipt. I walked back in to retrieve it. No other customers were at the checkout I used earlier, but a staff member had just walked away from it and was putting a receipt in the waste paper basket. I “dug” it out (there were only two other receipts in the barely used basket). The staff member said I was lucky she hadn't torn it up. The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that was taken from the bottom of the purchase receipt? Another experience over the past year: I was queuing for the checkout counter, with one other person ahead of me. It was 10:28 PM, but seven of the eight checkout counters were already closed. As I was approaching the last one after the previous person was done with it, the staff member said it was already closed, and that I should go to the cashier counter, which had a queue building up. They always closed the self-checkout counters at 10:30 PM, and by that time only one cashier counter was still open. Of course I just put the item back and walked off, as it wasn’t the first time I had a bad experience there. Two other experiences involved being told the NETS machine was already closed at the cashier counter, and another time, that my card wasn't working, although I use it every day and had used it at the same NTUC the day before. Another staff member beside her nodded as well, confirming it wasn’t working. It was working, by the way, and I know how a POS and NETS machine work. All three previous experiences regarding the POS/NETS being closed were with the same staff member, and it was all around 10:30 PM. What coincidences! There was also a time when I was looking at the HALAL poultry section and found that there was PORK meat placed right there. I was there around 10:40 PM at the time, and most of the chilled products' lights were switched off or had blinds covering them. This just showed how the staff members just switched the lights off and rolled the blinds down without checking. Of course, there were times when I had a good experience. When I left a bag of groceries behind and was walking back, a staff member actually went out with my bag to give it to me at the escalator.
