SIMBA.sg - Canberra MRT

I recently decided to give SIMBA a try since the bills for Singtel were getting insane. It has been two weeks with them, and I can honestly say it has been the worst experience so far. I've been getting a one-bar signal (maximum two bars) whenever I am home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to sending an email. After sending the email, an automated email was sent to me, directing me to fill out a web form to illustrate my problems again. After hours, someone from SIMBA replied and asked a series of questions, and I was told to reply to the email directly. Guess what? An automated email told me to remake the same web form again. This time they replied after a few days, asking for details like my mobile number and email address???? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your web form. After being left hanging for a few days, this is not the type of update I hoped to hear. Due to the lousy connectivity, people cannot contact me through my line sometimes, and I lost a few business and job opportunities. I signed up for the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere. To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon. Anyway, I'm being forced to give a one-star review; if there were a negative option, this would be a -10 at least. I'm not sure why this has 4.1 stars on Google. Just don't sign up, trust me.

I needed to transfer my eSIM from my iPad to my mobile phone, but was asked to pay $5 for the QR code. Other providers offer this for free.

First time writing a review here. I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment, and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, even though the internet was activated. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted the customer to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

"Useless staff. They can't tell the difference between prepaid and postpaid. My service expired after 30 days, and I wasn't informed! It was super inconvenient to travel all the way to Orchard! And the line quality is no good!"

First time writing a review here— I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, despite the internet being activated. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wants the customer to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.