Ben and Keith **are** super friendly and funny. They explained everything very clearly. They had a good attitude. Thank you.
Eddy
5
Here's an edited version of the review:
I had some issues with my online change of plans. I wrote several emails, but to no avail.
Eventually, I went to the Canberra outlet to solve this once and for all.
Mr. Jonn consulted with his back office staff. It took some time. Eventually, they solved the problem.
Thanks, Jonn. I appreciate your efforts. All the best.
Lai Wai Seng
1
First time writing a review here. I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for.
Here’s our story:
We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.”
Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. Wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and now we had to pay SGD 70 for a technician visit.
Customer experience so far:
* No notification that activation had failed since March 5, even though the line was marked as activated.
* Wasted trip to their store with no support.
* Long wait times with generic, AI-generated/refined replies.
* No direct contact—email signatures lack any phone extension or DID. They won’t call no matter how you request.
Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted customers to perceive. If you really want to improve, you wouldn’t want customers to perceive that.
So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for.
Beware.
Yap Zi Yi
1
Useless staff.
They couldn't tell the difference between prepaid and postpaid.
It expires after 30 days, and I was not informed of this!
It was super inconvenient to travel all the way to Orchard!
And the line is no good!
Harry
5
I appreciate the staff that makes my dealings with SIMBA easy and fast without compromising professionalism. Thanks for helping me port my number over.
Kris Ng
2
I needed to transfer my eSIM from my iPad to my mobile, but was asked to pay $5 for the QR code. Other providers gave it for free.
Wee Desmond
5
Keith was kind enough to allow me to take a seat and briefly explained the Simba plans to me. Thank you.
Kai Li
5
Just wanted to say a big thank you to Tim. Tim patiently answered all my questions. He helped request the port-over from another telco. He also helped set up my 76-year-old mom's new phone, and even advised how I could make and track payments on her behalf in case she might struggle with online payments. Thank you once again, Tim. I wish you all the best.
Tom Mah
5
Very good. Did M1 Maxx here last time, when they recommended me to take it instead of Simba because the coverage is better. Saw another person doing M1 Maxx here a while back too. I think there are other telcos, but I didn't ask. I asked them why they are Simba and can do other telcos. They said they can open the bill under another company or something. I don't really understand, but good.
Akira Romeiro
3
The network was horrible, and the lady who served also seemed unwilling. I don't know where she learned customer service. I wonder if she has any experience in customer service or not.