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Rating Summary

3.3

127 reviews

5
97%
4
98%
3
100%
2
98%
1
97%

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Reviews for SIMBA.sg - Canberra MRT

Chin Fatt Soh

Chin Fatt Soh

5

The staff were very nice and efficient. I am very happy I changed to SIMBA eSIM; I was still able to keep my phone number and got the cheapest price for data.

Keira Chan

Keira Chan

1

I visited this outlet twice: once to inquire about the SIMBA plan and once for a Shopee collection. Both times, the customer service was horrible. The lady at the collection counter was rude, and the guy at the main counter was always so slow. I think SIMBA is generally a good service, but they should perhaps employ different people at their counters who actually want to help their business, rather than destroy its name and service.

Soh Qing Mei

Soh Qing Mei

5

Joseph helped me with my phone setup, and was very helpful.

Teck Tan

Teck Tan

5

Ben and Keith are friendly, helpful, and fast in assisting me. I would recommend looking for them.

Wee Desmond

Wee Desmond

5

Keith was kind enough to allow me to take a seat and briefly explained the Simba plans to me. Thank you.

Kai Li

Kai Li

5

Just wanted to say a big thank you to Tim. Tim patiently answered all my questions. He helped request the port-over from another telco. He also helped set up my 76-year-old mom's new phone, and even advised how I could make and track payments on her behalf in case she might struggle with online payments. Thank you once again, Tim. I wish you all the best.

Tom Mah

Tom Mah

5

Very good. Did M1 Maxx here last time, when they recommended me to take it instead of Simba because the coverage is better. Saw another person doing M1 Maxx here a while back too. I think there are other telcos, but I didn't ask. I asked them why they are Simba and can do other telcos. They said they can open the bill under another company or something. I don't really understand, but good.

Yap Zi Yi

Yap Zi Yi

1

Useless staff. They couldn't tell the difference between prepaid and postpaid. It expires after 30 days, and I was not informed of this! It was super inconvenient to travel all the way to Orchard! And the line is no good!

Kris Ng

Kris Ng

2

I needed to transfer my eSIM from my iPad to my mobile, but was asked to pay $5 for the QR code. Other providers gave it for free.

Wei Ming Seah

Wei Ming Seah

5

On April 1, 2024, from 8:45 to 9:00 PM, there was a queue of about 5 people ahead of me. I witnessed a Lady service officer clear the queue with politeness and patience toward everyone. She explained the steps and made adjustments to my HP. She also guided us on how to DIY should we change the settings on the HP again. Professional and excellent service!