Shop Reviews

Very good. I got M1 Max here last time, as they recommended it over Simba because the coverage is better. I also saw another person using M1 Max here a while back. I think there are other telcos available, but I didn't ask. When I asked them why they were using Simba, and could do other telcos, they said they could open the bill under another company. I didn't really understand, but it was good.

"Useless staff. They can't tell the difference between prepaid and postpaid plans. My service expired after 30 days, and I wasn't informed! It was super inconvenient to travel all the way to Orchard! And the line quality is no good!"

Ben and Keith are super friendly and funny. They explained everything very clearly and had a good attitude. Thank you!

"I appreciate the staff that makes dealing with SIMBA easy and fast, without compromising professionalism. Thank you for helping me port my number."

The network was horrible, and the lady who served me seemed as though she didn't want to. I don't know where she learned customer service; I wonder if she has any customer service experience.

I recently decided to give SIMBA a try since the bills for Singtel were getting insane. It has been two weeks with them, and I can honestly say it has been the worst experience so far. I've been getting a one-bar signal (maximum two bars) whenever I am home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to sending an email. After sending the email, an automated email was sent to me, directing me to fill out a web form to illustrate my problems again. After hours, someone from SIMBA replied and asked a series of questions, and I was told to reply to the email directly. Guess what? An automated email told me to remake the same web form again. This time they replied after a few days, asking for details like my mobile number and email address???? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your web form. After being left hanging for a few days, this is not the type of update I hoped to hear. Due to the lousy connectivity, people cannot contact me through my line sometimes, and I lost a few business and job opportunities. I signed up for the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere. To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon. Anyway, I'm being forced to give a one-star review; if there were a negative option, this would be a -10 at least. I'm not sure why this has 4.1 stars on Google. Just don't sign up, trust me.

I needed to transfer my eSIM from my iPad to my mobile phone, but was asked to pay $5 for the QR code. Other providers offer this for free.

I had some issues changing my plans online. I wrote several emails but received no response. Eventually, I went to the Canberra outlet to resolve the issue. Mr. Jonn contacted his back-office staff. It took some time, but they eventually solved the problem. Thanks, Jonn. I appreciate your efforts. Best regards.

It's been a long time since I've had A&W, and it's been years since it returned to Singapore. The taste is still great, and it's a nostalgic feeling for me, growing up in the 80s and 90s. The branch at Canberra Plaza is big and has self-service kiosks. The serving and return of trays are on opposite sides of the branch, which I think is a very good move, as it's more hygienic. Price-wise, it's fair, and I highly recommend their chicken and beef burgers, which are definitely better than the usual M brand. P.S. Did you know that A&W was actually the first American fast-food brand in Singapore, established way back in the 60s?

Good food, conveniently located on level 1 opposite the MRT. I had the mozza burger, fried chicken, and cheeseburger. The mozza burger is awesome, with a great portion and lots of vegetables. The fried chicken is a little salty, but overall very tasty and yummy. The best part is that curly fries are served, along with a huge root beer float. The mug is satisfying to drink from. Service is decent. At an estimated $10 per person, it's alright. The standards are above McDonald's and slightly below Shake Shack. I will return.