Shop Reviews

Everything came very slowly; I had to wait more than 30 minutes. When the order came, everything was cold. Today was even more 'ciak lat'; the fries had no salt. It had no taste at all. Damn 'ciak lat'... I won't come here anymore until they change the management. There are a lot of workers inside, but nobody can do anything? I thought that by coming late, I would get fresh and hot food. And it turned out to be a disappointment. 👎👎👎

I had a wonderful experience at this place. The staff was polite and assisted us well when I visited with my family. The place has a nice, huge, and welcoming ambiance. Special mention to Fiona of the McCafe staff, who made the best latte—she’s truly the best!

Kudos to Nadiah and Team! I wanted to take a moment to express my deepest appreciation for the exceptional service you provided during my child’s recent birthday party at McDonald’s Canberra Plaza. From start to finish, your dedication and professionalism made the event a resounding success. Right from the initial booking process, you were incredibly prompt and accommodating, making the venue selection effortless. Your reputation for hosting fantastic kids’ parties certainly preceded you, and I’m delighted to say that you exceeded our high expectations. Throughout the event, your team demonstrated exceptional teamwork and efficiency. The food was served punctually to the children, and the quality was top-notch. The magician was a hit, thanks to your willingness to accommodate our specific requests, making the day truly special. Moreover, the venue was impeccably clean upon our arrival, creating a welcoming and hygienic environment for our celebration. In sum, you and your team at McDonald’s Canberra Plaza went above and beyond to ensure that our child’s party was a memorable and joyful experience for everyone involved. Your commitment to excellence is truly commendable, and I can’t thank you enough for making our celebration an absolute delight. With heartfelt gratitude, V

This is my favourite outlet, despite the long waiting time. However, today, a staff member came over and asked me to give feedback on the McDonald’s app. I would have been happy to give it, had it not been for her standing beside me, breathing down my neck and monitoring my every choice, asking me to keep clicking “highly satisfied” to support the branch. I was so annoyed. Even if this is just to gather support, I would prefer not to be forced to do it. Please just ask for genuine feedback. Thanks.

Came here on a weekday afternoon at 2:30 PM. Ordered table service. Waited so long, but the food wasn't served; the tray of food just sat at their counter for God knows why. It wasn't even peak hour, and all the orders on the screen were consistently less than 5, so I'm not sure why all the staff were just hanging inside the kitchen acting busy? Before that, another tray full of food (in the photo, two sets of burger meals) for table service was on the counter even longer than mine. The customer also went to the counter with an annoyed look and took the tray himself. No one apologized at all. Really, the food and atmosphere here are alright, but the service is really very bad at times. Peak hours are the worst. At least a 45-minute wait.

I don't know what happened. Everything is so dry. It's as if they prepped too much for lunch service, but because it's the fasting month, no one patronized. So the food has been left out for hours! I got my order (dabao) around 3 PM and dug into the food just 10 minutes later. The food is so dry!! The curry nuggets are so dry it's as if they're going to turn to dust at any moment. And the fries—they are so stale and cold. It was the first time ever I only ate about a handful of fries and discarded them.

Whether it's for food delivery or buying directly from here, the waiting time is terrible. Please work on it!

I saw two part-time boys kept poking and playing with each other. Others were busy doing orders, yet they either stood around or poked each other.

Was served by Ms. Nadia, who is friendly and patient with my child. She listens and tries her best to accommodate our food order request. Thank you, Ms. Nadia. Your kindness is truly appreciated.

Since this McDonald's outlet opened, I was so delighted. The services and food quality were excellent. I almost ordered McDonald's from this outlet every week. But throughout the months, the standard dropped a lot. Especially with the new young staff, I hate to say it, but it's gone from bad to worse.