Shop Reviews

Poor management and poor service. This outlet hasn't been selling margarine for the past month, allegedly because it's a small outlet. However, white bread and kaya are always available. I suspect that margarine is a controlled item.

Bought 2 chocolate donuts at 11 AM. Tried to eat them at 4 PM, but they already tasted rancid. Gross. They had a stale, oily taste. It was probably from the day before. No quality control.

This relatively new outlet has a great selection of baked goods and other products that you might not find in their other locations. Their items with cream cheese are my favorite. Recently, however, I've been seeing some flies hovering around and landing on the food that isn't in plastic packaging. I hope management will look into this and get rid of the flies.

"If you don't buy a high-end birthday cake, Swee Heng only gives you one free candle and charges 30 cents per additional candle. I bought this cake with other cheesecakes (the overall price wasn't cheap) and didn't receive any free additional candles. I will think twice about visiting Swee Heng again."

"I found moldy fruit on my cake."

"Poor customer service. The eggs were cold, and the coffee was cold as well. The staff didn't seem interested in working, but rather were more interested in using their phones. They had a bad attitude towards customers and made faces, which I thought were unprofessional. This is just one of many outlets in Singapore, but it's one of the worst."

"I'm usually a fan of Ya Kun, but this outlet disappoints me so much. The cashier, a young Malaysian lady with brown hair, was incredibly rude. I was standing in front of her, and she was using her phone despite seeing me. After I told her my order, she didn't acknowledge it and proceeded to payment. She didn't ask about the payment method either and seemed to assume it was paywave. There was no "thank you," or any other words from her. Did Ya Kun hire someone who's mute?"

There's a younger lady from Malaysia who works as a cashier, and she has a serious attitude problem. She makes an unpleasant face just for doing her simple job. When I complained about the taste and quality of the coffee, which was indeed lacking, she looked as if she wanted to fight and didn't acknowledge that a customer was even talking to her. This behavior is consistent with other reviews about her.

"How is it acceptable for your female cashier, whose primary responsibility is to take customer orders, to wear an earpiece while working? (I ordered “Set F,” but she gave me “Set A.”)"

I've been to this outlet many times because I live nearby. There's an auntie who makes coffee there, and from day one, she's been staring at me like she's unhappy. What's worse, she makes the worst coffee. Ya Kun coffee is expensive, but at least it should have a standard. The moment I see the auntie making coffee, I won't buy it again!