24/7 GYMMBOXX Canberra Plaza

Gym prices have doubled in two years, yet the standard of service and equipment remains unchanged, if not worse. The gym rules are inflexible and do not allow for membership freezes, even with official letters from doctors. I have spoken to many people who faced similar issues. Ventilation is poor; only half of the fans actually work, resulting in stale air during peak hours. The switch is on, but the fans don't work (see pics). Power racks are placed too close together, posing a safety hazard. Gym etiquette and rules are not properly and timely enforced, which does not ensure a safe and conducive gym environment. Management also pushes for sales with no intention of retaining existing customers. In the past, they offered an additional month for every successful referral. Then, they increased membership prices and downgraded the gift to a shaker bottle or towel. Now, the prices have almost doubled since 2021, and they only offer a free towel to new sign-ups.

"I've been a member of this gym since 2021, and the quality has dropped tremendously. The quality and overall experience don't warrant me paying almost $100 per month. I don't see myself renewing. Free weights are often left lying around, and even when they are put back on the rack, they're not in any particular order. Random padding from equipment can go missing, leaving the skeleton of the equipment in the workout area without proper signage. Rubber knobs for the cable machines have been missing for a year, and we're all touching the steel when adjusting the cables. Last year, the clock was out of battery and remained unchanged for six months. The staff doesn’t bother to walk the floor or greet their members. Not walking the floor means they don't see how messy the gym gets throughout the day. The towels used for wiping equipment have been the same for many months, and I'm not sure if they're even washed. There are no efforts to forge relationships with members, unlike in the past. It has come to a point where regular gym-goers have to remind others to put their weights back. I had surgery last year and wasn't allowed to pause my membership, even with a doctor's note. I had to write a complaint email to headquarters to appeal my case… Honestly, it’s sad to see what the gym has become."

"I've been a member of this gym since 2021, and the quality has dropped tremendously. The quality and experience don't warrant me paying almost $100 a month. I don't see myself renewing. Free weights are left lying around, and even when they're on the rack, they're not in proper order. Random padding from equipment can go missing, leaving the skeleton of the equipment in the workout area without proper signage. Rubber knobs for the cable machines have been missing for a year, and we're all touching the steel when adjusting the cables. Last year, the clock was out of battery and left unchanged for six months. Staff don't bother to walk the floor or greet members. Not walking the floor means they don't see how messy the gym is throughout the day. The towels used for wiping equipment have been the same for many months, and I'm not sure if they're even washed. There are no efforts to forge relationships with members, unlike in the past. It has come to a point where regular gym-goers have to remind others to put their weights back. I had surgery last year and wasn't allowed to pause my membership, even with a doctor's note. I had to write a complaint email to HQ to appeal my case. Honestly, it's sad to see what the gym has become."

Gym prices have doubled in 2 years, yet the standard of service and equipment remains unchanged, if not worse. The gym rules are inflexible and do not allow for temporary holds, even with official letters from doctors. I have spoken to many people who faced similar issues. Ventilation is poor; only half of the fans actually work, resulting in stale air during peak hours. The switch is on, but the fans don't work (see pics). Power racks are placed too close together, posing a safety hazard. Gym etiquette and rules are not properly and timely enforced to ensure a safe and conducive gym environment. Management also pushes for sales with no intention of retaining existing customers. In the past, they offered an extra month for every successful referral. Then, they increased membership prices and downgraded the gift to a shaker bottle/towel. Now, the prices have almost doubled since 2021, and they only offer a free towel to new sign-ups.

Gym prices have doubled in two years, yet the standard of service and equipment remains unchanged, if not worse. The gym rules are inflexible and do not allow for holds, even with official letters from doctors. I've spoken to many people who faced similar issues. Ventilation is poor; only half of the fans actually work, resulting in stale air during peak hours. The switch is on, but the fans don't work (see pics). Power racks are placed too close together, posing a safety hazard. Gym etiquette and rules are not properly and timely enforced to ensure a safe and conducive gym environment. Management also pushes for sales with no intention of retaining existing customers. In the past, they offered an extra month for every successful referral. Then, they increased membership prices and downgraded the gift to a shaker bottle or towel. Now, the prices have almost doubled since 2021, and they only offer a free towel to new sign-ups.