Gym prices have doubled in two years, yet the standard of service and equipment remains unchanged, if not worse.
The gym rules are inflexible and do not allow for membership freezes, even with official letters from doctors. I have spoken to many people who faced similar issues.
Ventilation is poor; only half of the fans actually work, resulting in stale air during peak hours. The switch is on, but the fans don't work (see pics).
Power racks are placed too close together, posing a safety hazard. Gym etiquette and rules are not properly and timely enforced, which does not ensure a safe and conducive gym environment.
Management also pushes for sales with no intention of retaining existing customers. In the past, they offered an additional month for every successful referral. Then, they increased membership prices and downgraded the gift to a shaker bottle or towel. Now, the prices have almost doubled since 2021, and they only offer a free towel to new sign-ups.
Angela Tan
5
I signed up for 24 PT sessions with JK to focus on fat loss, and I’m really happy with the progress I’ve made. Over the weeks, I’ve not only lost fat but also gained muscle and strength. Friends and family have even noticed the positive changes, which has been very encouraging.
JK is professional, friendly, and very knowledgeable, which makes every session effective and enjoyable! He answers all my questions patiently, no matter how big or small, and makes sure I understand the exercises and their purpose. He also ensures I perform exercises with proper form, which has boosted my confidence and helped me avoid injuries.
Overall, it has been a great experience, and I recommend him to anyone wanting to make a positive change in their fitness journey.
Jia Teck
5
Training with Personal Trainer De Jun has been an incredibly rewarding experience. He's not only dedicated and professional but also friendly and approachable, which made a huge difference for me as someone who initially felt intimidated by the gym environment.
From day one, De Jun has been generous with his knowledge, making each session both educational and highly effective. His guidance has helped me build confidence and develop a real passion for working out. After more than three months of consistent training, I've noticed significant improvements in my stamina and strength, and I've even dropped a few kilos!
What truly sets De Jun apart is his attention to detail. He's meticulous about posture and form, ensuring I use the equipment safely and efficiently. When I struggle with a movement, he never hesitates to adapt the exercise to suit my ability, always pushing me to reach my potential without overwhelming me.
Thanks to Personal Trainer De Jun, I now look forward to every session. I'm definitely planning to renew both my gym membership and my personal training sessions with him.
I highly recommend De Jun, especially to beginners who may feel unsure about where to start. He makes the fitness journey not just approachable, but genuinely enjoyable. Huge thanks to you, De Jun, for making such a positive impact on my fitness journey!
The gym offers a wide variety of equipment, although some of the seating shows signs of wear. The facility is well-maintained and clean; however, a few fans appear to be non-functional even though the switches are turned on. The front desk staff is courteous and professional. The gym tends to become crowded around 7 pm, which may make accessing certain machines more difficult. Overall, it is an excellent facility with strong amenities.
Tan Wei Kang
5
The equipment here is the best I've used throughout my gym journey. Jun Keat, as a trainer, has helped me a lot with my training knowledge and has even helped me improve some of my weaker body parts. He has also helped me increase my strength in certain exercises. Overall, he's a great coach to work with, and I'm very thankful to be working with him.
Kai En Neo
5
Absolutely in love with Gymmboxx, especially this outlet!
It's super clean and smells nice! The equipment is well-maintained, and if there are any issues, they get them fixed ASAP.
The staff are always collecting feedback from their members to constantly improve. Recently, they added some good machines like the hip thrust and pendulum squat.
The best part is the warm, fuzzy feeling when you step into the gym. All the staff are super friendly, especially Kak Jul, who is always smiling!
Kudos to all! 🔥
Sasha Rahman
5
This gym is conveniently located within walking distance from home. Personal trainer JK is very dedicated, knowledgeable, focused, and professional. He is also polite, patient, and highly aware of his clients’ well-being during sessions.
Edmund
5
The gym is large and well-maintained. JK is an amazing personal trainer—knowledgeable, motivating, and truly invested in helping you reach your goals. Every session is effective and very challenging, but still considers your limitations.
Abe-Gayle Tan
5
"I've been training with Personal Trainer De Jun, DJ, and have seen progress in every session. DJ’s motivation is unmatched—every session feels like a push to do more and be better. What really stands out, though, is his focus on form. He ensures every move is done correctly, which has helped me avoid injury, manage my body pain, and maximize my results. If you’re looking for someone who can help you stay motivated while focusing on the fundamentals, Personal Trainer DJ is the trainer for you!"
Alicia Tan
1
"I've been a member of this gym since 2021, and the quality has dropped tremendously. The quality and overall experience don't warrant me paying almost $100 per month. I don't see myself renewing.
Free weights are often left lying around, and even when they are put back on the rack, they're not in any particular order. Random padding from equipment can go missing, leaving the skeleton of the equipment in the workout area without proper signage. Rubber knobs for the cable machines have been missing for a year, and we're all touching the steel when adjusting the cables. Last year, the clock was out of battery and remained unchanged for six months.
The staff doesn’t bother to walk the floor or greet their members. Not walking the floor means they don't see how messy the gym gets throughout the day. The towels used for wiping equipment have been the same for many months, and I'm not sure if they're even washed. There are no efforts to forge relationships with members, unlike in the past.
It has come to a point where regular gym-goers have to remind others to put their weights back.
I had surgery last year and wasn't allowed to pause my membership, even with a doctor's note. I had to write a complaint email to headquarters to appeal my case…
Honestly, it’s sad to see what the gym has become."
Sharifah Syed
5
This gym is conveniently located within walking distance from home. Personal trainer JK is very dedicated, knowledgeable, focused, and professional in his work. He is also polite, patient, and has a high awareness of clients’ well-being during sessions.