Shop Reviews

The staff member was incredibly rude. I was informed that my order would take a while because there were three people ahead of me. When I politely asked roughly how long it would take, she rudely replied, "I'll do your order once I'm done with the others." The service was horrible, even though I asked about the timing politely. She slammed equipment around and didn't seem to enjoy her job at all.

"Arrogant, senseless, and with no sense of talking to or attending to customers. Extremely rude and only interested in getting money. I will not buy here again."

The plus-size female staff was very moody and rude. She knew we were waiting to place our order, but she continued to cut fruit, making us wait for 10 minutes before she took our order. She was banging the equipment in frustration as she prepared our drinks. Worst service I've ever had!

They should close down. The service is so poor, and the fruit is so expensive. I stood there for a few minutes, and they just ignored me, not bothering to attend to me. Plus, after cutting the rock melon, they used a towel to wipe the inside and then washed the towel. I don't know what other uses they might have for the towel. The owner of the fruit stall should go down and experience the service, or send someone to spot check.

Second visit, but I encountered super rude and horrible service today. The large woman saw me standing there ready to order but ignored me and just continued cutting her fruit. I stood there for a good 3 minutes and walked away in the end. I won't be buying from here again.

Doctor Tan was detailed in his explanation. However, the clinic staff seemed distracted by the payment process. One of them claimed to have explained the medication, when she had clearly only explained the product I was purchasing. When I asked about the medication, she insisted she had already explained it instead of explaining it then. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people, so 3 stars for that.

April 20th. When I came into the clinic, I noticed the staff kept shaking their heads and sighing because there was a lineup. I informed the staff that I was there to see the doctor because I had a fever and wanted a medical certificate. The staff responded, "So, you want a medical certificate, lah?" I said I'd let the doctor check me first. After I went in, the doctor said, "Don't ask my staff to give you a medical certificate." I was like, "?????". Is it my fault because I didn't know how the clinic works?

The nurse was rude when I requested a stool because the air conditioning in the clinic was too cold for a sick child. She rudely brought a stool, saying it was hers and that it was okay for her to stand while working. I saw four stools stacked up next to her, yet she said they didn't have extra stools. Clearly, she has no empathy for unwell patients. 👎🏻👎🏻👎🏻👎🏻👎🏻

"I was just looking for a clinic near me and stumbled upon Viva. Everyone, from the clinical assistants to the doctors, was very nice. I didn't get their names, but the clinical assistant with the hijab and red hair was super warm and friendly! Dr. Ivan Tan is super nice and took his time to go over my concerns without passing judgment or rushing me. A lot of doctors outside of Viva don't do this and don't think your concerns are valid, but the doctors here really go over your symptoms and take you seriously! The female doctor here is also good. Well done, Viva!"

This is my second visit, and both the front desk and the doctor were friendly on both visits. Doctor Wong listened well to our concerns, unlike other doctors elsewhere. This wasn't just due to the time of day; I went both during and outside of rush hour, and they were still very approachable and friendly. 👍🏻