"Too bad I only remembered to read reviews after visiting the business. The passport photo taking and editing 'skills' are almost non-existent, and they charge $21! 😒🙄 The editing was unnatural, and staff claimed they didn’t have the original photo, even though the photo was taken the day before. Okay, what can I say? Repeat: avoid at all cost, unless you can live with a terribly edited photo, or have spare cash to retake it elsewhere. Don't bother."
"Unpleasant experience at Northpoint...
Reasons: I bought a photo frame for $18 plus, but it was dirty and the metal hook was rusty. The lady in charge wasn't friendly and told me to clean it myself.
When I got home, I cleaned it and discovered the hook was still rusty.
I made a trip to Canberra to explain the situation at Northpoint to Ms. Belle. She then exchanged the photo frame without any issue.
Many thanks to her for her help."
Do not take passport or ID photographs here at the Canberra Plaza outlet. The images are terrible; the lighting setup is a joke. A total waste of $16. Seriously, just don’t.
The staff was nice when taking the photo, but when they showed it to me, it was on the small camera screen. I couldn't see the details of my eyes. When I called to ask if I could retake the photo, the staff said they couldn't retake it unless the photo was rejected by the government and they received a letter as proof. It was a very poor experience. I will not recommend them to anyone.
The staff was very rude and unfriendly. They mumbled, making it difficult to understand them. When I asked them to repeat themselves, they were unhelpful. The picture-taking skills were awful; the pictures were ugly and dark. They insisted it would take 30 minutes to collect them, and the pictures didn't even need that much time to edit (because they were ugly). I will not be coming back again.
The service was very bad! When I ordered food, the woman behind the counter didn't come to the cashier, and she made a mistake but was still angry at me. The service was bad; the food wasn't nice either, and the rice was sticky.