Shop Reviews

Ben and Keith are super friendly and funny. They explained everything very clearly and have a good attitude. Thank you!

"Useless staff. They couldn't tell the difference between prepaid and postpaid plans. The service expires after 30 days, and I wasn't informed of this! It was a super inconvenience to travel all the way to Orchard! And the line quality is no good!"

Very good. I got M1 Maxx here last time, as they recommended it instead of Simba because the coverage is better. I saw another person getting M1 Maxx here a while back too, though I think there are other telcos available, but I didn't ask. I asked them why they were using Simba and if they could use another telco. They said they could open the bill under another company or something. I didn't really understand, but it's good.

First time writing a review here— I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment, and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, even though the internet was activated * Wasted trip to their store with no support * Long wait times with generic, AI-generated/refined replies * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their terms and conditions. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted customers to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

This A&W outlet opens slightly later than other locations, so we drove over since we were craving some American fast food! Ordering and payment were easy using the self-service kiosk, and the food was prepared quickly. And most importantly, it's yummy 😋.

"I ordered the beef coney dog combo and was disappointed. The hot dog wasn't snappy, and the topping was cold. Even the curly fries were cold when served. Only the root beer was good."

Root beer is so nice. The burger is good. The food and drink collections are at two separate counters. You collect your food opposite the shop. To collect your drink, you give the receipt to the counter staff inside the shop.

Good food, conveniently located on level 1 opposite the MRT. I had the mozza burger, fried chicken, and cheeseburger. The mozza burger is awesome, with a great portion and lots of vegetables. The fried chicken is a little salty, but overall very tasty and yummy. The best part is that curly fries are served, along with a huge root beer float. The mug is satisfying to drink from. Service is decent. At an estimated $10 per person, it's alright. The standards are above McDonald's and slightly below Shake Shack. I will return.

"I really wanted to like this place, but there's just nothing special about it. The wait time is huge, around 40 minutes even during off-peak times. The burgers are very dry and simple, and the curly fries are just okay. The only good thing was the root beer float, but I don't think it was worth the visit. There are so many burger places in Singapore; this one is avoidable."

It's been a long time since I've had A&W, and it's been years since it returned to Singapore. The taste is still great, and it's a nostalgic feeling for me, growing up in the 80s and 90s. The branch at Canberra Plaza is big and has self-service kiosks. The serving and return of trays are on opposite sides of the branch, which I think is a very good move for hygiene. Price-wise, it's fair, and I highly recommend their chicken and beef burgers; they're definitely better than the usual M brand. P.S. Did you know A&W was actually the first American fast-food brand in Singapore, established way back in the 60s?