Shop Reviews

I am writing to express my dissatisfaction with my recent experience at the auto checkout facility in your store. While using the auto checkout, I encountered difficulties with the machine, particularly related to the payment transaction. Unfortunately, I was not informed that removing items from the machine while making payment could lock the transaction. The staff, who assisted in unlocking the machine, did not provide clear instructions, leading to further issues. I understand that using the auto checkout may require some familiarity, but it would be greatly beneficial for customers if there were explicit instructions or warnings on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation. I kindly request that NTUC Canberra Plaza consider retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the auto checkout machines can prevent misunderstandings and improve the overall customer experience. I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza.

I'm very satisfied with your cashier, Indrani. She's helpful and friendly. She approached me spontaneously when I was trying to use the "Scan N Go" machine. Thank you!

The staff at the self-checkout counter is unfriendly, unhelpful, and unreasonable! They refused to assist me and wouldn't let me go to a cashier. They need to understand that not every customer is familiar with how the self-checkout counter system works.

Came across a staff member named Indrani on Sunday, December 8th, 2024, at 7:30 PM, who was very unfriendly and seemed displeased when we approached the self-checkout counter. The machine stopped midway and called for assistance. When I approached her, she came unwillingly to help. I asked if I should weigh the apples, but she didn't reply or acknowledge me, simply walking away and returning with the price sticker, handing it over with a sullen expression. C'mon, we don't want this kind of attitude. This was the first time I've encountered such a rude NTUC staff member!

The watermelon wasn't fresh. I bought it on the way home, and when I tried to eat it, I noticed it had already turned sour, so I had to discard the whole piece.

Walked out, forgetting to take my receipt and bonus stamp receipt. I walked back in to retrieve it. No other customers were at the checkout I used earlier, but a staff member had just walked away from it and was putting a receipt in the waste paper basket. I “dug” it out (there were only two other receipts in the barely used basket). The staff member said I was lucky she hadn't torn it up. The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that was taken from the bottom of the purchase receipt? Another experience over the past year: I was queuing for the checkout counter, with one other person ahead of me. It was 10:28 PM, but seven of the eight checkout counters were already closed. As I was approaching the last one after the previous person was done with it, the staff member said it was already closed, and that I should go to the cashier counter, which had a queue building up. They always closed the self-checkout counters at 10:30 PM, and by that time only one cashier counter was still open. Of course I just put the item back and walked off, as it wasn’t the first time I had a bad experience there. Two other experiences involved being told the NETS machine was already closed at the cashier counter, and another time, that my card wasn't working, although I use it every day and had used it at the same NTUC the day before. Another staff member beside her nodded as well, confirming it wasn’t working. It was working, by the way, and I know how a POS and NETS machine work. All three previous experiences regarding the POS/NETS being closed were with the same staff member, and it was all around 10:30 PM. What coincidences! There was also a time when I was looking at the HALAL poultry section and found that there was PORK meat placed right there. I was there around 10:40 PM at the time, and most of the chilled products' lights were switched off or had blinds covering them. This just showed how the staff members just switched the lights off and rolled the blinds down without checking. Of course, there were times when I had a good experience. When I left a bag of groceries behind and was walking back, a staff member actually went out with my bag to give it to me at the escalator.

I have been served by Jessica Yip a few times before and found her to be curt and unfriendly. She always had a long, stern expression. There were no smiles or "please" and "thank you" from her when the payment transaction was complete. Her attitude was terrible. Seriously, NTUC should send her for retraining or place her in a non-frontline position instead of letting her ruin customers' buying experience and mood at the Canberra outlet.

**Red Bean Black Tea Latte ($5.90)** In short, this drink is as its name suggests. There was a large and generous amount of red bean with strong black tea, with a slight hint of milk. Red bean and azuki lovers would absolutely love this. However, we felt that these components were very separated and individual. **Signature Egg Pancake Set (2 pieces for $2.60) and Taro Egg Pancake Set (2 pieces for $3)** Slightly crispy on the outside and delightfully fluffy and soft, the Yi Fang Pancakes come in the shape of mini bubble teas. The batter was very fragrant and had a strong egg flavor when we bit into it. The taro filling was generous and had a prominent taro flavor. This would be lovely as an afternoon tea snack and paired with Yi Fang’s teas. Follow us on IG @toofoodtomiss for more foodie content!

"I tried their new pancakes! They're super cute and adorable, and made to order. They're sold in sets of two. The taro filling was really sparse, and I couldn't taste much of a difference. Get the original flavor instead. They are really, really sweet, so it's best to have them with a strong tea!"

"I love their pink guava tea drink! They make the flavor using real fruit puree, and it's very tasty! Even the plum juice is 100% made from real plums. This is why they cannot alter the sweetness to customer preference. I appreciate their commitment to making fruit tea."