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Rating Summary

2.8

118 reviews

5
97%
4
98%
3
100%
2
98%
1
97%

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Reviews for McDonald's Canberra Plaza

Woodlands Ah Boy

Woodlands Ah Boy

1

McDonald's Canberra left out an item from my Grab Food Delivery order. I lodged a request to send the missing item. No reply. I lodged a complaint with Grab. Also no reply. Poor customer service.

Jeffrey Lim

Jeffrey Lim

5

It's a franchise; hence, food quality and ambience are consistent. The staff were superb and much nicer than at other outlets.

Lim Peng Hock

Lim Peng Hock

5

Awesome and warm service provided by Carol (Canberra Plaza). Kudos to her for extending such immaculate service, even though it was towards the end of the restaurant's closing time. She consistently makes customers feel welcome every time. This is based on my experience from the past few visits. Truly an awesome McDonald's experience, and my way of thanking her.

Siew Heng

Siew Heng

4

Plenty of seats are available, and some have USB charging. It can be quite noisy/chaotic during the weekends, as there’s a kids' play area at the back.

Xin Rui Shan

Xin Rui Shan

5

Here's the lightly edited review: Today is the last day for the Sweet Paprika Chicken Burger meal for members, but it is unavailable. A McDonald's staff member, Ms. Nadia, explained the reason and gave a free McChicken coupon with a month's expiry as compensation. Love the service and keep it up! Thank you, Ms. Nadia and McDonald's!

Kiong Dao

Kiong Dao

1

Orders always take a very long time to prepare, whether the restaurant is crowded or not. Not only that, but each time I get takeout from this outlet, there's always a mistake. I ordered through the mobile app, did some shopping at NTUC, and when I returned, the food wasn't ready. So I had to walk around and come back later for my order. I ordered a McGriddles Stack, which was meant to come with two sausages and bacon, but what I received was a normal McGriddle with only sausage. The Milo was even more diluted, and I ordered it without ice because it's always diluted. And it wasn't the first time my order has been packed wrongly. Especially when you're hungry, you can't walk all the way back to change it. Nor do you have the time to unpack everything in front of them to check the order. It makes no sense that these staff members are getting paid to pack our orders. I hope that every staff member can double-check before handing over the order. I don't mind waiting; I just want my order to be correct.

Geok House

Geok House

4

Spacious McDonald's outlet. It also has a McCafe, offering more beverage variety. It has USB sockets for phone charging. It's one of the better McDonald's I've been to. The crowd level is a little high, which is a minor drawback.

Kelvin Cheong

Kelvin Cheong

1

Dirtiest McDonald's I've been to. The rubbish bin is full, and the staff are still stuffing more trash into it instead of clearing it. Tables are not cleared, and floors near the counters are greasy. It's an accident waiting to happen.

Ang Kevin

Ang Kevin

1

I ordered a hotcake on March 1st at 8 AM. I was not given butter for my hotcake and corn, so I went to ask for it. The manager replied very rudely and gave me the butter as if I were a beggar! Horrible service!

Vincent Koh Lum Fan

Vincent Koh Lum Fan

4

[May 2022] Nice, chill yet bustling place to dine in, though I would prefer more seats with a lower height (as I'm short). Bright setting, good for a relaxed night out. I tried one of their more exotic drinks: Jasmine Green Tea. It was interesting, but a bit sweet and a bit pricey. Regardless, it is very busy late at night.