This clinic is definitely one of the best I've experienced. The ladies at the reception were exceptionally friendly and welcoming. Dr Chong was very friendly and professional. Definitely the best around Canberra!!!
Jaymes Soh
1
The queue management leaves a lot to be desired. Registered at 9 AM, with an SMS indicating 2 patients ahead.
Through the HealthHub website, I noticed the number of patients ahead kept increasing to 4 or 5, then reduced to 3, and then went back to 4.
I went to the clinic to ask, and the receptionist shared they would ask the doctor.
Five minutes later, the receptionist shared they would move me to the next slot.
At 10:35 AM, more than 1.5 hours later, another patient went in, and I was still seeing 3 patients ahead of me.
If you're visiting this clinic, please note that even 2 patients ahead can still mean a more than 1.5-hour wait, as they will insert patients into the queue ahead of you.
Joey Chan
5
Thank you for going above and beyond for your patient, Doctor Chong Jia An.
My mum and I are truly appreciative of your assistance and generosity, for taking precious time to explain her LPA with great clarity. Obviously, the effort when working with the elderly is often doubled; however, he was very patient, making sure she understood the terms and conditions. He explained in ways that were easily relatable to an older person.
I would certainly recommend MyDoctor@Canberra clinic for LPA; I’ve learnt some important information myself as he explained. His genuine care for his patients is a huge plus point. Great job Doc!
Kaylee Lee
1
Horrible queuing system. Initially, I saw I was 3rd in the queue, so I monitored my queue number closely. To my surprise, my queue number kept getting pushed back. I approached the staff to ask why. She explained that patients who had missed their queue then returned. Consequently, they were slotted in front of me. This shows a total lack of respect for patients' time, especially for those who closely monitor the queue to ensure they don't miss their queue.
May Tay
5
One of the best clinics. The staff is super friendly; they'll wish you well and remind you, just like your mom. The doctor is super cool, friendly, and efficient. They explain things in a very simple way, not like some who always use scientific words that are very hard to understand.
Chia Eng Kiat
5
Patient doctor and nurse went the extra mile by explaining to me what a healthy lifestyle should include. Health is wealth.
Rachelle
5
Brought my child to see Dr Edwin Lee for the flu. Dr Lee's friendly and warm disposition calmed my child's anxiety for the ART test immediately. He was also very patient in hearing my concerns. The ladies at the counter are very friendly too. The wait time was also very minimal, and we were seen by the doctor quickly. Overall, it's a pleasant experience!
Noelle Chan
5
I just brought my 7.5-month-old baby to the clinic for our first visit. Both the counter receptionist and Doctor Chong were super friendly and clear in providing information. I asked additional questions which were not entirely related to my visit, and they answered promptly. This will be my family's go-to clinic in the future.
Koh Yew Lee
5
Staff Annie and Rachel are very professional, and you can feel their warmth and patience when interacting with them. They make you feel very welcome and make my day. Thumbs up for the excellent job done! 👍 …
Ryan Chan
5
Had a PCR test required for overseas travel at Myswab Chinatown, and I would highly recommend. Took the test at 9 am and received the results at 3 pm the same day.