Do not take passport or ID photographs here at the Canberra Plaza outlet. The images are terrible; the lighting setup is a joke. It was a total waste of $16. Seriously, just don't.
Kathryn Miao
1
Too bad I only remember to read reviews after patronizing. True enough, their passport photo-taking and editing 'skills' are almost non-existent. And they charge $21 for this! The editing was unnatural, and the staff claimed they didn't have the original photo, even though the photo had just been taken the day before. What more can I say? Again, avoid at all costs, unless you can live with a terribly edited photo or have spare cash to retake it somewhere else. Don't bother.
Ng Swee Tian
1
Staff very rude and unfriendly. She spoke inaudibly, as if mumbling, and I couldn't even hear what she wanted to say. When I asked her again, she gave me a dirty look. The photo-taking skills were awful; the pictures were very ugly and dark. They insisted on a 30-minute wait before collection. I mean, the pictures didn't even seem to require that much editing time (since they were already so ugly). I will not come again.
Lin Yichen
1
The staff was nice when taking the photo, but when they showed it, it was on the small camera screen. I couldn't see the details of my eyes. When I called them to check if I could retake the photo, the staff told me they could not retake it unless the photo is rejected by the government and they need a letter to prove it. Very poor experience. I will not recommend it to anyone.
Masfudin
1
Printed one black-and-white page from a PDF file and photocopied one double-sided sheet. Charged me $2.
Betsy Lim
4
A very unpleasant experience at Northpoint.
Reasons: The photo frame I bought for over 18 dollars was dirty, and its metal hook was rusty. The lady in charge was not friendly and told me to clean it myself, etc.
When I reached home, I did all the cleaning and discovered the hook was rusty.
I made a trip to Canberra to check on the hook's condition and explained the whole situation to Ms. Belle at NP. Finally, Ms. Belle exchanged the photo frame without any issue.
Many thanks to her for her help.
Rui Teck Kee
1
Closed before 9. I was here at 8:40 PM and it was closed.
Wee Keat Yu Neo
1
Took a passport photo from them. First of all, it's very, very expensive. Not sure if $15 for 6 photos is a normal price. Secondly, the editing was so, so horrible that my face looks like a cartoon. I asked for an unedited photo, but according to protocol, they couldn't. I'm not a fussy person, but if you do the editing until it looks so fake, that's an issue already. The edited photo looks so fake that my forehead and cheeks are different colors. Really not recommended.
Lim Harry
1
$16 for 4 passport photos. Exorbitant price, plus complimentary super rude service.
Yew Juan Huang
1
Very bad experience. I had 24 R4 matte photos printed, and they all turned out overexposed. The staff simply said they print what was sent. If only a few of the photos were overexposed, I would accept it. But when all 24 photos turned out overexposed, something must be wrong. Expensive, lousy photo quality, and bad service. ☹️