Today at Canberra Plaza's Gogo Sushi... While I was queuing to make payment, I saw they had a $1 off (with a minimum $12 spend) promotion tag at the counter. When it was my turn to pay, my total was $12, so I told the counter person and pointed to the tag. She then told me to wait a minute and called for her superior. The superior came and said the promotion required a review (survey). I agreed and said I would do so, letting others pay first. I stepped aside and scanned the code for the review. After only a few seconds on the review website, he suddenly added that the $1 off (minimum $12 spend) was eligible for the next purchase. So I said never mind and just paid the $12 total. I was a bit unhappy with the service because the promotion tag didn't state it was only for the next purchase, and the superior didn't explain it well earlier.
"I had a fantastic experience at Canberra Sushi Go Go! I visited late yesterday afternoon and was greeted by the lovely staff member, Kok Chin, who welcomed me with a warm smile. Despite being busy and working alone, she took pride in her job and made my day with her exceptional customer service. The sushi was fresh and delicious, and the service was excellent, even during a busy time. The prices were also very reasonable. Thank you, Kok Chin, for making my visit so enjoyable!"
The senior leader this morning who served the customer was very polite and friendly. The food received was also of good quality. Definitely recommended.
"This was an upsize?? I paid extra for this tiny amount of tempura...
AND I asked for a little bit of spice. They added even MORE spice than the regular amount... The staff weren't listening at all."