Shop Reviews

It's convenient and mid-size. Great place to shop.

I am writing to express my dissatisfaction with a recent experience I had at the auto-checkout facility in your store. While using the auto-checkout, I encountered difficulties with the machine, particularly with the payment transaction. Unfortunately, I was not informed that removing items from the machine while making payment could result in the transaction being locked. The staff who assisted in unlocking the machine did not provide clear instructions, leading to further issues. I understand that using the auto-checkout may require some familiarity, but it would be greatly beneficial for customers if there were explicit instructions or warnings on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation. I kindly request that NTUC Canberra Plaza considers retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the auto-checkout machines can prevent misunderstandings and improve the overall customer experience. I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza.

Walked out, forgetting to take my receipt and bonus stamp receipt. Walked back in to retrieve it. No other customers were at the checkout I used earlier, but a staff member had just walked away from it, having put a receipt in the waste paper basket. I "dug" it out (there were only 2 other receipts in the barely used basket). The staff member said I was lucky she hadn't torn it up. The issue wasn't whether it was torn or not; the issue was, where was the bonus stamp receipt that had been removed from the bottom of the purchase receipt? Another experience over the past year: I was queuing for the self-checkout counter, with one other person ahead of me. It was 10:28 PM, but 7 of the 8 self-checkout counters were already closed. As I was approaching the last one after the previous person had finished, the staff said it was already closed and directed me to the cashier counter, which had a queue building up. They always close down the self-checkout counters at 10:30 PM, and by that time, only one cashier counter is still open. Of course, I just put back the item and walked off, as it wasn't the first time I had experienced something similar there. Two other experiences involved being told the NETS machine was already closed at the cashier counter. Another time, my card was supposedly not working, even though I used it every day and had used it at the same NTUC the day before. Another staff member beside them also nodded, confirming it wasn't working. It was working, by the way, and I know how POS and NETS machines work. All three previous experiences regarding the POS/NETS machines being 'closed' were with the same staff member and occurred around 10:30 PM. What coincidences! There was also an instance when I was looking at the HALAL poultry section and found PORK meat placed right there. I was there around 10:40 PM, and most of the chilled products' lights were switched off or had blinds covering them. This just showed how the staff members switch the lights off and roll down the blinds without checking. Of course, there were times when I had a good experience. For instance, when I left a bag of groceries behind and was walking away, the staff actually went out with my bag to pass it to me at the escalator.

Quite shocked to see the condition of this wrap during my visit on 11th May. It was extremely mouldy. Best before date clearly stated as 3rd July. Would the department staff or branch manager please look into this seriously? Thank you.

I was annoyed by the same salesperson every time I pay through the self-checkout counters around 2-2:30 PM due to their Trust Card inquiries. I politely rejected the first few times, but she just pushed further. I know she's just doing her job, but I found her very demanding when I told her, "I'm using my dad's NTUC app account, not mine," and she then replied, "You can create your own account." When I rejected her the third or fourth time, she still said, "But it's a great deal. Are you sure you don't want to?" Please do something about it, as it is ruining my experience and lowering my impression of this NTUC outlet.

I drop by at least once a week because their selection is decent, as most necessities are available. For the freshest veggies and fruit, go earlier in the day. The staff at the self-checkout counters are friendly and extremely helpful.

I was served by Jessica Yip a few times before and found her to be curt and unfriendly. She always wore a scowl. There were no smiles, "please," or "thank you" from her when completing payment transactions, displaying a super terrible, even horrible, attitude. Seriously, NTUC should send her for retraining or place her at a non-frontline position instead of letting her ruin customers’ buying experience and mood at the Canberra outlet.

The watermelon was not fresh. Bought it on the way home. When trying to eat it, I then noticed it had already turned sour, so I had to discard the whole piece.

Here's the edited review: I would like to complain about a rude staff member named Jessica at NTUC Canberra Plaza. Canberra residents, please be on the lookout for such rude/unacceptable behavior. The store was not crowded at all. I bought a drink and a packet of sweets. With just two items, I decided to use the self-checkout machine. While I was making my way to the self-checkout machine, there was an NTUC staff member named Jessica standing nearby, just staring blankly. So I made my way to the machine and started scanning just these two items. I was trying to be self-sufficient and not disturb her, as she seemed unapproachable/unfriendly. Only then did I realise the machine was for card payment only, and I wanted to make a cash payment. Since she was standing right next to the machine, she saw what happened as I decided to switch to a cash payment machine. I was so shocked to see her reaction. She made an unhappy sound and unhappily took my items. I kept quiet, knowing I had made a mistake. She continued, making the unhappy sound again and saying, "Next time, check first before queuing up," in a rude tone. I was stunned by her gesture. Firstly, she is an ambassador of the self-checkout area. She should assist customers in their checkout process instead of scolding them. She was just standing there daydreaming. It wasn't crowded at all, so why scold me? I wasn't even holding up the queue. Secondly, she should have asked me in the first place if I intended to pay by cash or card, and directed me to the correct machine, instead of just standing there daydreaming again. She angrily took my items and handed them over to the cashier counter. I was still standing there at the self-checkout machine. She came back and ignored me. She never told me or directed me to proceed to the cashier counter for payment. I thought I had to go to the cash machine to scan my items. It was really rude and terrible service. If she is tired or unhappy for some reason, please don't work. She never informed me my items were at the counter until I asked where they were. The cashier had to call over, "Ma'am, your items are here." I went over to the cashier counter and proceeded with the payment. I then asked the cashier to redeem my points. She forgot, and I had to remind her again, which she then did. I never scolded her for her mistake, unlike what the 'aunty' had just done to me. Is there a penalty point if she uses her card to void the transaction?

I'm very satisfied with your cashier staff member, Indrani. She's helpful and friendly. She approached me spontaneously when I was trying to use the "Scan & Go" machine. Thank you!