Shop Reviews

"Very poor attitude. Ordered via GrabFood and took the food away (dabao). They either gave me noodles without the extra noodles I paid for, or added the extra noodles at additional cost. The server was not happy when I double-checked the order. The previous customer also double-checked, and she was unhappy. You can review the CCTV footage to see how she reacted when the other lady and I double-confirmed our order due to past poor experiences. I didn't want to order more because of the server's attitude. I really will not patronize this place again."

Had their Mee Hoon Kueh 面粉粿 today. I was quite disappointed with the portion size and the doneness of the noodles. They were pretty uncooked inside and didn't taste "al dente," if that was the intention. Nevertheless, I'm still happy we have a go-to place for buns, dim sum, and Hong Kong delicacies here in Canberra Plaza. The food quality has plenty of room for improvement.

"Only a third of the bowl for chili pan mee, and with NO egg yolk given? The quality of food in this store is abysmal."

"Not the usual items found elsewhere. This is the only Nam Kee Pau I'm aware of that has ccf, shui kueh, etc. However, they were all a disappointment. While I understand the need for innovation and having extra items on their usual menu, they forgot to focus on quality. I would not recommend trying their other non-dim sum items."

I usually don’t leave reviews! But I am appalled that they cheated my husband out of $2.30 for selling the wrong product. My husband is a vegetarian, and he asked for red bean pau! He asked 2-3 times, but the auntie working on 10/5/24 at 7 pm said it was red bean pau and sold him this. He came back home to realize it wasn't red bean pau. I don’t understand why they did this. It’s very far for us to go back and ask them about it. Please. No wonder you guys have low reviews.

The auntie was very rude, and the male cook was holding the dough without washing his hands after using his phone. It was pretty disgusting.

The staff was rude and the restaurant seemed understaffed. The female staff was constantly serving customers who wanted to purchase buns (Bao). She took two orders in front of me (ban Mian) and then mine, but continued to shout, "Who else needs Bao?" Then, halfway through cooking the noodles, she went to serve customers buying the Baos. My noodles ended up extremely soggy and gross, and there was barely any meat. What an expensive, awful noodle dish! Note this was a take-away order, and I live less than a 10-minute drive from home. I will not buy from this outlet again. The Plaza Singapura outlet is still the best.

Based on the first and second pictures, you can see why I've given this a 1-star rating.

"During non-peak hours, with literally only me to serve, they gave me the wrong order? I asked for mee hoon kueh, and I don't like ban mian. It's too far (and hot) for me to walk back to change it. The noodles were also soggy, even though they were separate. The standard has dropped :("

I have been here several times over the past year or more. My nails always look great, and my time is valued. By asking me to come back at a later time, they prevent wasted time. Usually, though, I can walk right in, and they work quickly. Everyone is always very sweet.