The restaurant always takes a very long time to fulfill orders, regardless of how busy it is. Furthermore, there's always a mistake with my takeout orders. I ordered through the mobile app, did some shopping at NTUC, and when I returned, my food wasn't ready. I went for a walk and came back for my order.
I ordered a McGriddles Stack, which should have come with two sausage patties and bacon, but I received a normal Mcgriddle Sausage. The Milo was also very diluted, and I ordered it without ice because it's always diluted. This wasn't the first time my order has been packed incorrectly, and especially when you're hungry, you can't walk all the way back to exchange it. Nor do you have the time to unpack everything in front of them to check the order. It makes no sense that these staff members are paid to pack our orders. I hope that every staff member can double-check before handing over the order. I don't mind waiting, I just want my order to be correct.
I have to acknowledge that 8/10 times the service and staff here do a good job. However, my order today, on April 13th, really left me disappointed. I ordered breakfast through the mobile app around 10:30 AM. When I went to collect my order, they said they were out of hash browns. Weekend breakfast is served until 12:00 PM, and it wasn't even close to that time when they'd already run out of hash browns?! This was a gross oversight by the management team. I don't know whether to blame the manager or the supplier, but surely you have to have a surplus of an item as popular as your hash browns, especially on a Sunday when more people are ordering. I was severely disappointed; you guys need to do better.
"Kudos to Nadiah and Team!
I wanted to express my deepest appreciation for the exceptional service you provided during my child’s recent birthday party at McDonald’s Canberra Plaza. From start to finish, your dedication and professionalism made the event a resounding success.
Right from the initial booking process, you were incredibly prompt and accommodating, making the venue selection effortless. Your reputation for hosting fantastic kids’ parties certainly preceded you, and I'm delighted to say that you exceeded our high expectations.
Throughout the event, your team demonstrated exceptional teamwork and efficiency. The food was served punctually to the children, and the quality was top-notch. The magician was a hit, and your willingness to accommodate our specific requests made the day truly special.
Moreover, the venue was impeccably clean upon our arrival, creating a welcoming and hygienic environment for our celebration.
In sum, you and your team at McDonald’s Canberra Plaza went above and beyond to ensure that our child’s party was a memorable and joyful experience for everyone involved. Your commitment to excellence is truly commendable, and I can’t thank you enough for making our celebration an absolute delight.
With heartfelt gratitude,
V"
"This Guardian has really nice and friendly service! They have a lot of items, which makes it easy for customers to find what they need. All the staff are really good 👍…"