Shop Reviews

A poor service attitude.

Compared to other outlets, this one is very slow.

The aunty at the stall is courteous and efficient. The egglets and waffles are freshly made. This outlet at least deserves a higher rating.

The female employee working on December 18th intentionally ignored customers and did not want to take any orders. Even when asked if we should return later, she outright ignored us and avoided eye contact, hoping that no one would order.

Ordered a hot Milo with my takeaway meals. I live just two minutes away. When I got home and opened the order, I found coffee with milk instead of Milo, and my black coffee was only half a cup. Neither drink was even hot or warm. Disappointed.

I waited 35 minutes for my takeout order during the dinner rush. With the increase in residents and families in Canberra, this branch has been struggling to cope with the surge in demand and the number of orders. This isn't the fault of the staff; it was clear they were professional in their service, but simply overwhelmed. I highly encourage McDonald’s SG HQ to review the capacity of this branch and consider increasing its ability to cater to the rising number of orders.

Hi Nadia and team, It was a wonderful experience my child had during their recent birthday party at your establishment. The event was nothing short of extraordinary, and I want to commend your team for their exceptional service. First and foremost, the prompt and efficient food service was truly commendable. It ensured that all the kids had a great time without any delays. The quality of the food was excellent, and everyone enjoyed the meal. What made the day even more special was the clean and inviting atmosphere at your venue, which provided a safe and hygienic environment for the kids to enjoy. The proximity of the playground added to the excitement, allowing the children to have even more fun. I must share that when I was a child, hosting a birthday party at McDonald’s was a dream beyond our means. Now, as a parent, I am thrilled to be able to provide my child with the opportunity to create cherished memories at McDonald’s. Your affordable and delightful party packages have made it possible for us to give our child the childhood experiences we always wished for. McDonald’s holds a special place in our hearts, and your commitment to creating a memorable birthday celebration for our child has deepened our appreciation for your brand. Thank you for helping us make our child’s day truly special and for enabling us to create lasting memories of joy and laughter. With warm regards and immense gratitude, Father of child on 7/10 (3:30 PM slot)

"This was the most frustrating experience I've ever had in a fast food restaurant. We waited 35 minutes for our meal. Orders placed after ours were served, and the numbers jumped from 24xx to 26xx. When we checked on our order, the waitress was quite impatient. After asking a third time, she told us it would be another 15 minutes. We asked about the specific item that was taking so long, and then she went back and brought out our order in one minute. I wonder why they wouldn't admit to the disordered serving and the missed order..."

"Kudos to Nadiah and Team! I wanted to express my deepest appreciation for the exceptional service you provided during my child’s recent birthday party at McDonald’s Canberra Plaza. From start to finish, your dedication and professionalism made the event a resounding success. Right from the initial booking process, you were incredibly prompt and accommodating, making the venue selection effortless. Your reputation for hosting fantastic kids’ parties certainly preceded you, and I'm delighted to say that you exceeded our expectations. Throughout the event, your team demonstrated exceptional teamwork and efficiency. The food was served promptly to the children, and the quality was top-notch. The magician was a hit, and your willingness to accommodate our specific requests made the day truly special. Moreover, the venue was impeccably clean upon our arrival, creating a welcoming and hygienic environment for our celebration. In sum, you and your team at McDonald’s Canberra Plaza went above and beyond to ensure that our child’s party was a memorable and joyful experience for everyone involved. Your commitment to excellence is truly commendable, and I can’t thank you enough for making our celebration an absolute delight. With heartfelt gratitude, V"

I waited nearly 45 minutes for my food at the Canberra McDonald’s, which is unacceptable for a fast-food restaurant. The workers, despite being overwhelmed, were professional and hardworking. I even witnessed a staff member being shouted at, which was heartbreaking. The real issue here lies with the management. It’s clear they've failed to address the inefficiencies, leaving the staff to bear the brunt of customer frustration. Shame on the management for not stepping up to fix this and for letting their workers take the fall. Shame on them.